Job description

Talented Healthcare CSRs Needed - Earn More Working from Home - Bye-Bye BPO!

If you think you've got what it takes to join our high-performing team of experienced healthcare CSRs working from home, then this may be the dream job for you. Competitive pay, performance bonuses, healthcare benefits, and a great culture of talented, like-minded Filipinos who are enjoying their job, earning more, and making a difference! We are looking for highly motivated and hard-working candidates to fill the Full-Time position of Intake Specialist for our Healthcare Account. Note: This is a GRAVEYARD shift!

An Intake Specialist - Healthcare serves customers by providing product and service information and resolving product and service concerns. They attract potential customers by answering product questions and suggesting information about specific services. The Intake Specialist position is a crucial role in our organization as business needs change quickly — in this role, you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company.

Responsibilities:

Answer inbound phone calls.
Provide exemplary customer service with every interaction.
Provide resolution on the first interaction with the caller.
Deliver quality results with every interaction in a timely manner.
Collect and gather all necessary information for clinical review.
You will be cross-trained with other communication platforms (outbound calls, chats, emails) if needed.
Must have a strong sense of self-awareness, willingness to learn, and accept coaching to improve.
Must have empathy for others and the ability to build rapport.
Thrive in a fast-paced environment, and are willing to jump in and help other team members.

Your Competencies:

Strong communication skills, able to take unstructured information and structure it
Ability to work cross-functionally across remote teams.
Kind, Patient, and Caring in even the most stressful situations.
Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution.
Ability to navigate and use multiple systems to compile needed information in a timely manner.
Skilled in problem-solving and delivering quality results.
Excellent interpersonal skills, oral and written communication skills.
Ability to meet established performance targets for quality and volume completed on an hourly, daily, weekly, and monthly basis.
Flexibility and agility; works well in ambiguous situations, a clear understanding of an early-stage startup environment.
Performs other duties as assigned by Management.
Experience in a Call Center/Customer Service environment: 3 years (Preferred) - Healthcare experience a plus

Home Office Requirements:

Stable internet connection with at least 50 Mbps postpaid (must provide a screenshot of a speed test)
Computer (at least 16GB Ram and Intel is i5 core processor or equivalent)
Noise Cancelling Headset
Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI)

Benefits: