IT Support Analyst

We are seeking a dedicated IT Support Analyst to provide technical assistance and support for incoming inquiries and issues related to computer systems, software, and hardware. The ideal candidate will be responsible for troubleshooting and resolving technical issues, assisting users with software applications, and maintaining IT infrastructure.

Key Responsibilities:

• Respond to user inquiries via phone, email, or in-person and provide timely resolutions to technical issues.
• Diagnose and troubleshoot hardware and software problems, documenting solutions and maintaining records of issues and resolutions.
• Install, configure, and maintain computer systems, applications, and peripherals.
• Assist with network administration tasks, including monitoring network performance and resolving connectivity issues.
• Collaborate with team members to implement IT projects and upgrades.
• Provide training and support to end-users on various software applications and systems.
• Ensure compliance with IT policies and procedures, including data security and privacy standards.
• Participate in the development and maintenance of user manuals and documentation.
• Stay current with emerging technologies and industry trends to recommend improvements to IT processes and systems.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
• Proven experience in IT support or a similar role.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Proficiency in troubleshooting software and hardware issues.
• Excellent communication and interpersonal skills to effectively assist users.
• Ability to work independently and as part of a team in a fast-paced environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified) are a plus.

This role requires a proactive approach to problem-solving and a commitment to providing exceptional customer service in a dynamic academic environment.