Dealer Enrollment Analyst I

Dealer Enrollment Analyst I Duties:

The Dealer Enrollment Analyst is responsible for the review and decision of new dealer applications and dealership changes according to company policy and/or facilitating approval with required executive/DERT review. Works in cooperation with operations and management to implement and improve processes and workflows.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Review and decision new dealer files, dealership changes, and additional locations processed by Dealer Services in accordance with company policies.
• Communicate with Dealer Services Enrollment Manager on second looks when needed; submit for executive or DERT approval when required.
• Update existing dealer accounts to accurately reflect pricing changes, warnings, or special features based off the group and/or decision of the performance review contributors.
• Utilize internal tracking and ticketing systems to ensure dealer records are accounted for and routed to appropriate parties for updating.
• Generate and utilize different reports using a variety of software including but not limited to Tableau, SalesForce, DecisionLender, and Five9.
• Ensure all systems are updated and documented appropriately per company processes and procedures.
• Collaborate with management to address any deficiencies or training needs for the Dealer Services teams.
• Collect and review facts and data to determine the performance of existing dealer relationships; provide recommendations to management.
• Work closely with Dealer Services leadership on recommended Salesforce or LendFoundry workflow changes to enhance efficiencies and improve the onboarding experience.
• Provides guidance and feedback to the Dealer Services and Sales teams relating to application questions, missing information, and document second look requests.
• Other duties as assigned by management. Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.

Minimum Qualifications:

• Associate degree in business, finance, communication, marketing or related field OR 2 years marketing, customer service, or risk management experience.
• Ability to respond to questions or complaints from customers, regulatory agencies, or members of the business community.  
• Ability to solve practical problems and address situations involving a variety of concrete variables where only limited standardization exists.
• Ability to effectively present information to customers, clients, employees and leadership.
• To perform this job successfully, an individual should have knowledge of Microsoft Office suite and any applicable role specific development or design software.

About Foundation Finance:

Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.

Available Benefits:

· Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
· 401(k) with company match enrollment on day-one.
· Paid, Sick and Volunteer Time Off
· Paid Parental Leave Options
· Employer Paid Life and Disability
· Wellbeing on Demand Program
· Flexible Work Environment with a casual dress code

*Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.

Office environment with significant time spent sitting, typing and talking on the telephone.

Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits

These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.

Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.