Principal Forward Deployed Product Manager

Working at Atlassian

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Atlassian is helping the world's largest enterprises turn their AI experiments into real business value. Most have run the pilots and proofs of concept; few have converted them into durable outcomes that change how work actually gets done. Our Forward Deployed team embeds with customer executives, engineers, and frontline teams to close that gap, co-designing and shipping agent-first ways of working that deliver measurable business outcomes.

As a Principal Forward Deployed Product Manager, you are the person who makes that transformation real. You sit inside our most strategic customers, turn an ambiguous "we want to be AI-first" ambition into a concrete operating model and a portfolio of production agents, and own the journey from the first executive conversation to live systems to measurable business impact. You pair with Forward Deployed Engineers who build alongside you, and you carry what you learn in the field straight back into Atlassian's product.

Three parts to this role:

• Transformation leader — trusted advisor to executive leadership re-architecting how their organization works. You turn AI ambition into new ways of working that stick, reshaping how people and functions across the organization operate.

• Product leader — work backwards from the customer: outcome and metric first, then experiment, iterate, and prioritize relentlessly to get there; own it end to end, first conversation to production.

• AI Builder/Architect — go deep on the technical craft: agentic architectures, evaluation suites, reliable non-deterministic systems, pairing with FDEs to ship production solutions.

In this role, you will:

• Own the outcome end to end. You carry the result from the first executive conversation to a live system in production — the plan, the build, the adoption, and the business impact are all yours.

• Turn ambiguous ambition into a plan. Run executive discovery that sizes the opportunity and the value at stake, then prioritizes use cases by business value and feasibility before anyone writes a line of code.

• Drive systemic behavior change. Partner with leaders on the cultural and ways-of-working shift that turns new agentic systems into how the organization's people and functions actually operate.

• Assess readiness and map the blockers. Run deep-dive diagnostics on data architecture, MCP and tool availability, and change readiness — pinpointing where work gets stuck across human and automated handoffs.

• Turn findings into a plan. Score and prioritize use cases by business value and technical feasibility, then translate that into a clear plan for where to start and how to sequence the work

• Shape the agentic solution. Design the agents, orchestration, and evaluation datasets to ship reliable AI systems

• Prove and grow the value. Establish baselines and track outcome metrics (cycle time, throughput, quality, cost per outcome), then expand from the first win into durable transformation and the platform consumption that follows.

• Build reusable playbooks & scorecards. Codify customer wins into standardized discovery toolkits, context-readiness scorecards, workshop templates, and reference architectures.

• Connect customer ground-truth to core product. Synthesize recurring enterprise friction points, tool and MCP gaps, and architectural needs into high-fidelity feedback and specifications to drive improvements in the Atlassian platform, working with Product engineering teams.

On your first day, we'll expect you to have:

• 5+ years of experience spanning Technical Product Management, Forward-Deployed Delivery, and/or top-tier Technical Management Consulting.

• Deep fluency in how agentic AI is architected, secured, and deployed in the enterprise, with the credibility to drive technical design decisions alongside customer engineering leaders.

• Operating model & workflow transformation track record: Demonstrated success not just redesigning workflows but getting organizations to adopt them — shifting roles, behaviors, and culture so new ways of working stick, not just launch.

• Demonstrated success in redesigning workflows for agent-first or AI-enabled teams, moving beyond tool rollouts into systemic behavior change.

• Executive stakeholder mastery: Proven ability to influence and partner with senior leaders while maintaining deep technical credibility with senior engineers and architects.

• Exceptional systems thinking & codification skills: Demonstrated ability to turn bespoke, high-touch client solutions into scalable frameworks, playbooks, and "train-the-trainer" enablement programs.

• Strong product and analytical sense: Ability to define business cases, track outcome metrics (cycle time, throughput, cost-per-outcome), and connect customer value directly to commercial consumption.

It's great, but not required, if you have:

• Familiarity with the Atlassian product ecosystem (Jira, Confluence, Rovo, Atlassian platform).

• Background in enterprise software development, developer productivity engineering, or enterprise service management.

• Experience in high-growth startups, field product teams at cloud hyper-scalers, or specialized AI transformation consultancies

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.