Senior Community & Communications Manager

The role and the team

As a Senior Community and Communications Manager (all genders), you coordinate what reaches Lucanet’s customers and partners across every team, and lay the foundations for a Lucanet customer and partner community. You build the visibility and structure that help us communicate with greater impact and consistency.

This is a remote role based in the Netherlands, within the Communications and PR team. You work closely with Product, Customer Excellence, Legal, Finance, Marketing and customer-facing teams on their customer and partner communication needs. We look for people who keep growing, take real ownership, and lift the people around them.

What you’ll do

• Coordinate customer and partner communications across Product, Customer Excellence, Legal, Finance, Marketing and customer-facing teams
• Maintain one overlap-free communications calendar and improve send frequency discipline across all outbound customer and partner messages
• Deliver in-product communications with the Product team that support adoption and positive customer outcomes
• Build analytics and reporting that give the organization visibility into outbound communications performance
• Act as the central contact for Legal, Finance and Incident Management, turning their needs into clear, audience-appropriate communications
• Prioritize competing requests with clear judgment, and adjust cadence, channel mix and content based on engagement data
• Use AI content tools critically to speed up drafting while keeping brand accuracy and tone
• Lay the strategic and operational groundwork for a Lucanet customer and partner community

You’ll report into the Communications and PR team and work as an individual contributor.

What you bring

You have

• Coordinated B2B customer or partner communications across multiple stakeholder groups, ideally in a SaaS or technology setting
• Aligned teams with different priorities and limited capacity, prioritizing competing requests with clear judgment
• Used marketing automation or CRM platforms such as HubSpot or Planhat, including audience segmentation
• Turned engagement metrics into concrete improvements to cadence, channels and content
• Applied critical editorial judgment to AI-generated content
• Excellent written and verbal communication in English and German

It’s a plus if you also have

• Experience or demonstrable interest in building B2B customer and partner communities
• Language skills beyond English and German

Perks at work

• Flexible and hybrid working: our Lucaflex model lets you plan your working hours and location according to your needs and professional responsibilities.
• Remote work from another country: work up to 90 days a year outside your home country, supported by our partner Workflex.
• Professional development budget: get dedicated time, resources and budget to build the skills for your career path.
• Structured development process: quarterly catch-ups with your manager, built on clear expectations for impact, competence and influence.
• Paid volunteer days: take the time to volunteer, alone or with your team, for causes you care about.
• Health and wellbeing support: access company wellbeing programs, sport subsidies and mental health support through external partners.
• Paid vacation days: take 28 days a year to rest, travel and recharge.
• Health and sports support benefit: receive support for your health and sports, provided in place of private health insurance.
• Pension support: build your retirement savings with employer pension contributions.
• Transportation allowance: receive a transportation allowance in line with Dutch regulations.

#LI-Remote #LI-DM1

About Lucanet

Lucanet is the CFO solution platform for modern finance and tax teams, automating processes from consolidation and financial planning to tax compliance, ESG reporting, and cash management. More than 6,000 companies worldwide rely on our easy-to-use, out-of-the-box SaaS platform. We're PE-backed and growing across global markets.  

Behind the platform is a global team of 900+ people who care about doing the work well. We challenge each other to move fast without cutting corners and build solutions that change how finance and tax leaders operate. If you want your work to have real reach, and your growth is important to you, Lucanet is the right place for you. 

Discover more about Lucanet as an employer. 

Powered by uniqueness

Everybody is different here and we like it that way. We welcome people of every gender identity, sexual orientation, ethnicity, national origin, religion, age, and disability, exactly as they are. What you bring is what matters. If you need an adjustment to take part in our hiring process, let us know. See yourself in this role? We want to hear from you. 

Please keep your CV focused on your experience and skills, rather than including your photo, age or marital status. 

Learn more about our DE&I journey. 

Data protection

Your personal data will be processed in accordance with GDPR requirements. Find out how we keep your data safe: Lucanet data protection policy.