Remote Non-Credentialed Veterinary Support Staff

Non-Credentialed Veterinary Support Staff

We're looking for non-credentialed veterinary support staff with at least 3 years of patient care focused clinical experience to work REMOTE FROM HOME, handling- high-pressure calls, and supporting pet owners through stressful situations. Emergency/Critical care experience is a plus for some roles.

Employees receive competitive pay and benefits with opportunities for voluntary overtime. Details Below.

Open Positions

Pet Poison Helpline (PPH) Representative I

With a high level of professionalism and customer service, handle incoming calls and chats about toxic exposures, poisonings, and general care questions related to pets. Triage cases; provide accurate medical, health and safety information and document records in electronic database.

This role has various full and part-time shift options available. Please select the shift(s) that you are most interested in when completing the application.

Full-Time (4 x 10.5-hr shifts/week)
Mid | 10am-10:30pm CST | Every other weekend | $21.75-$22.75/hr
Mid | 10am-10:30pm CST | Every weekend | $28.00-$29.00/hr
Evening | 2pm-2:30am CST | Every other weekend | $23.25-$24.25/hr
Evening | 2pm- 2:30am CST | Every weekend | $29.50-$30.50/hr
Float | 5am-2:30am CST | Every other weekend | $24.25-$25.25/hr

Part-Time (4 x 5-hr shifts/week)
Evening | 4pm-11pm CST or 5pm-12am CST | Every other weekend | $21.75-$22.75/hr

Part-Time Weekends Only (Every Sat & Sun, 8.5- or 10.5-hr shifts)
Mid | 10am-10:30pm CST | Every weekend | $30.50-$31.50/hr
Evening | 2pm-2:30am CST | Every weekend | $32.00-$33.00/hr

Hourly pay shown is an average that includes base plus any shift and weekend differentials, which is why shifts with more evening and weekend hours pay more. See Pay & Differentials below.

Schedule Details

• All shifts: Start and end times vary within each shift window. Work weeks run Saturday-Friday.
• Full-time & Part-time: Rotating holidays
• Weekends only: Work all holidays that fall on your rotation. You may take up to 6 weekend shifts off per year, with no more than 2 in one month (Saturday and Sunday each count as one shift).

Veterinary Industry Representative I

Respond to adverse event reports and product-related questions from pet owners and veterinary professionals about various animal health products. Records are documented in an electronic database.

Full-Time (4 x10.5-hr shifts)
Mid| 10am-10:30pm CST | Every other weekend | $21.75-$22.75/hr

Part-Time (4 x 5-hr shifts/week)
Mid| 10am-5pm CST| Every other weekend | $20.25-$21.25/hr
Evening | 5pm-12am CST | Every other weekend | $21.75-$22.75/hr

Hourly pay shown is an average that includes base pay plus any shift and weekend differentials, which is why shifts with more evening and weekend hours pay more. See Pay & Differentials below.

Schedule Details

• All shifts: Start and end times vary within each shift window.
• Full-time days: occasional holidays
• Part-time evenings: rotating holidays. Work weeks run Saturday-Friday

Pay & Differentials

• Base rate of $19-20/hr
• Shift differentials are added to base pay for eligible shifts:
  
  Shift | Differential
  Full-Time Mid (every other weekend) | +$1.50/hr
  Full-Time Evening (every other weekend) | +$3.00/hr
  Full-Time Float | +$4.00/hr
  Mid (every weekend, FT or PT) | +$6.50/hr
  Evening (every weekend, FT or PT) | +$8.00/hr
  Part-Time Evening | +$1.50/hr

• Weekend differential: an additional $5/hr for phone hours worked between 12am CST Saturday and 4am CST Monday, on top of base pay and any shift differential.
• Full-Time Days shifts do not receive a shift differential.
• The hourly pay ranges listed with each role are averages based on expected hours worked, combining base pay, shift differential, and weekend differential (if applicable).

Pay is discussed individually in the interview process and is based on education, experience, and credentials.

Benefits

• Medical, dental, vision, life, accident, critical illness, hospital indemnity and pet insurance
• PTO & paid holidays
• 401(k) with math
• Company-paid life and disability insurance (in applicable states)
• CE & license reimbursment
• Bonus & incentive programs

Training

4–6 weeks paid, full time training (40 hours/week). Hours vary and may include days, mids and evening shifts. Training schedules are set in advance and no conflicts can be accommodated during this period.

Required Qualifications

• Non-credentialed veterinary support staff with at least 3 years of direct patient care veterinary clinic/hospital experience.
• Ability to work varying shifts including evenings, weekends, and holidays
• Strong keyboarding and computer skills (Microsoft Office and common software)
• Excellent written and verbal communication; professional, empathetic, and composed under pressure
• Strong attention to detail and accurate data entry; ability to multitask while maintaining quality
• Math proficiency: add, subtract, multiply, and divide across all units of measure including fractions, decimals, ratios, and percentages
• Ability to gather, analyze, and synthesize complex or diverse information
• Ability to follow and apply instructions in written, oral, or diagram form
• Customer service-focused attitude with a genuine commitment to caller well-being
• Ability to maintain confidentiality of client, product, and company information

Remote Requirements

• Reliable internet meeting SCI’s IT requirements (details on our careers page)
• Dedicated, distraction-free workspace during all working hours with no other responsibilities during shifts (including care of dependents or animals)

Due to the large number of applicants we receive and the unique nature of this position, we are not always able to respond to every candidate who applies. If we plan to move forward with you, you can expect to receive a response from us within a week of completing your application. If you do not hear from us, please know that we appreciate your interest, but we have moved forward with other candidates at this time.