Cartus Domestic Relocation Consultant - Canada (Remote)

PRIMARY FUNCTION

The Relocation Consultant II serves as the primary point of contact and trusted advisor throughout the domestic relocation process for assigned transferees. This role is responsible for coordinating relocation services, administering client policies and programs, counseling transferees on available benefits, managing multiple service providers, and ensuring a positive customer experience from initiation through completion.

The successful candidate will excel at building relationships, managing multiple priorities, solving problems, and navigating complex situations with confidence and professionalism. While relocation experience is considered an asset. We are seeking individuals with strong customer service, organizational, and critical-thinking skills who are eager to learn and grow within the relocation industry.

This position requires residency in Canada.

MAJOR DUTIES AND RESPONSIBILITIES

• Manage an assigned caseload while delivering exceptional service to transferees, clients, and internal partners.
• Serve as the primary coordinator for all phases of the relocation process in accordance with client policies and service requirements.
• Guide transferees through their relocation journey by providing proactive communication, support, and education.
• Learn and apply relocation policies and procedures to effectively support customer needs.
• Coordinate relocation services and work collaboratively with internal teams and external suppliers.
• Analyze information, identify potential challenges, and develop appropriate solutions to ensure a positive relocation experience.
• Build and maintain strong relationships with customers, clients, supplier partners, and colleagues.
• Maintain accurate records and documentation within company systems.
• Manage competing priorities while meeting service standards and deadlines.
• Identify opportunities to enhance the customer experience and improve operational efficiency.
• Demonstrate ownership and accountability for assigned files and customer outcomes.
• Participate in training, coaching, and ongoing professional development activities.

KEY DIMENSIONS

• Strong customer service and relationship-management skills.
• Ability to learn complex policies, procedures, and systems quickly.
• Critical thinking and problem-solving capabilities.
• Excellent verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to adapt to changing priorities and business needs.
• Attention to detail and commitment to accuracy.
• Ability to work independently and collaboratively.
• Professional judgment and decision-making skills.
• Proactive, curious, and solution-oriented mindset.
• Resilience and ability to perform effectively in a fast-paced environment.

QUALIFICATIONS / SELECTION CRITERIA

• College diploma, degree, or equivalent combination of education and experience preferred.
• Experience in customer service, case management, real estate, insurance, financial services, HR, travel, hospitality, relocation, or other service-oriented industries preferred.
• Demonstrated ability to learn new processes, systems, and policies quickly.
• Strong verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Proven commitment to delivering exceptional customer experiences.