Network Administrator

Job Title: Network Administrator

Team: Infrastructure

Job Location: Remote

About Us

Join us in revolutionizing healthcare! We build software that simplifies the process of choosing the right health insurance for individuals. Our solutions help our health plan and government customers with the administration, reporting, and operational requirements of their plans. By tackling the complexities of enrollment, administration, renewal, billing, and more, we enable our customers and partners to concentrate on advancing their core missions.

Our Company Culture

Our culture is built on collaboration, innovation, and appreciation. We value each employee's unique talents and contributions and understand that every individual plays a critical role in our mission to transform healthcare. Every day, we celebrate our team's dedication, creativity, and expertise, which drive us closer to our goals.

At Softheon, our mission is making healthcare more affordable, accessible, and plentiful for every American. Our vision is that everyone can access and choose the healthcare they need.

About the Role

The Network Administrator is responsible for the installation, maintenance, and reliable operation of the organization’s network infrastructure to ensure optimal performance, security, and reliability. This role ensures that the network operates efficiently and securely to support the company’s business operations and strategic initiatives.   

Requirements

You Will:

Troubleshooting and Support  

• Diagnose and resolve network-related issues promptly.  
• Provide Level 2 support for network related incidents and service requests.  
• Work closely with other teams to ensure seamless integration and operation of the environment.  

Implementation and Optimization

• Independently implement network infrastructure improvements and configuration changes to enhance performance, reliability, scalability, and security.
• Analyze network performance metrics and recurring incidents to identify root causes, recommend technical solutions, and prevent future issues.
• Develop and implement network solutions, including configuration enhancements, infrastructure upgrades, and automation of routine network administration tasks where appropriate.
• Evaluate emerging network technologies and recommend improvements based on technical requirements, operational needs, and security considerations.

Security and Compliance  

• Implement and manage network security measures to protect against unauthorized access, vulnerabilities, and threats.  
• Collaborate with the Security Team to address vulnerabilities and ensure compliance with regulations (e.g., GDPR, HIPAA, PCI DSS).  
• Implementation and Optimization  
• Assist in the implementation and documentation of new network solutions or improvements to existing infrastructure.  
• Stay updated on advancements in network technologies and recommend improvements to existing systems.  

Documentation and Reporting  

• Develop and maintain detailed documentation, including architecture diagrams, procedures, and policies for the network infrastructure.  
• Generate reports on network performance and system incidents.  

Maintenance and Monitoring  

• Monitor network performance and ensure reliability.  
• Configure and maintain firewalls, routers, switches, and other network devices.  
• Perform routine network maintenance tasks, including firmware updates and patch management.  

Talent Management

• Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews.
• Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values.
• Provide guidance and mentorship to team members within your department and across diverse functions.
• Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement.

Additional Responsibilities

• Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues. 
• Must be available for rotating on call shifts
• Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable). These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization. Travel arrangements will be supported to ensure a seamless experience. 
• 10-15% travel may be required to travel to the database centers
• Must reside in NY, NJ, CT or CO

You Have

Education 

• Bachelor’s degree in Computer Science, Information Technology, or related field is required

Experience 

• 2-4 years of experience in network administration or a similar role.  

• Hands-on experience with configuring and troubleshooting network devices (e.g., Cisco, Juniper, Aruba).  

• Experience with network monitoring tools (e.g., SolarWinds, PRTG, Nagios).  

• Exposure to cloud networking concepts (e.g., AWS, Azure) (preferred).  

Certifications Required

• CCNA, CCNP, CCIE, JNCIA-Junos, CompTIA Network+, or Equivalent Certification required
• AZ900 &AI900 certifications are preferred and required to obtain within 90 days of joining the company.

Knowledge 

• Strong understanding of networking protocols (e.g., TCP/IP, DNS, DHCP, VLANs, BGP, OSPF).  

• Proficiency in firewall configurations and VPN technologies.  

• Familiarity with network security practices and tools.  

• Knowledge of monitoring tools (e.g., vRealize Operations, SolarWinds, Nagios) for tracking performance and troubleshooting.  

• Understanding of ITIL practices for incident, problem, and change management.  

Skills 

• Strong analytical and problem-solving skills with a detail-oriented approach.  

• Strong technical writing and documentation skills.  

• Effective communication and collaboration skills for working with cross-functional teams.  

Attributes 

• Detail-oriented with a proactive approach to problem-solving and process improvement.  

• Self-motivated and capable of working independently or as part of a team.  

• Committed to staying current with emerging technologies and industry best practices.  

• Resilient and adaptable in fast-paced, dynamic environments.  

Benefits

What We Offer

Softheon offers every full-time employee a comprehensive compensation and benefits package including: 

·       For this position we offer a base pay of $71,000 -$90,000, plus equity (when applicable), variable/incentive compensation, and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as candidate location, qualifications, skill level, and competencies.

·       Work from your home company with a one-time home office stipend

·       Comprehensive benefits package that includes health, vision and dental coverage for you, your spouse and dependents

·       Additional benefits, including a monthly wellness stipend and internet stipend, 401K w/ a match; immediately vested, employee assistance program, disability/life insurance, and parental leave

·       15 days to discretionary PTO based on YOS

·       9 additional paid holidays

·       Referral bonuses, discretionary bonus program, spot bonuses and professional development opportunities

*Please note that candidates applying for this position must reside within the United States.

Eligibility to Work in the U.S.: We are unable to sponsor or assist with visa-related processes. Candidates must have valid work authorization to work in the U.S. without any current or future need for employer sponsorship.    

Join Softheon, and together, we'll shape the future of healthcare in America.

Are you ready to make a difference? Join us at Softheon and help revolutionize healthcare for all.

At Softheon, we embrace and celebrate diversity in all its forms as an equal opportunity employer. We strongly believe that employing a diverse workforce is key to our success. Our recruitment and hiring decisions are made solely on the basis of each candidate's qualifications, experience, and skills. We highly appreciate your dedication to our shared mission of making healthcare more affordable, accessible, and plentiful. Join us in our journey towards continually building a diverse and inclusive workplace, where everyone’s contributions are valued, respected, and celebrated.

Employment with Softheon is at-will, which means either the employee or Softheon may terminate the employment relationship at any time, with or without cause, and with or without notice. Nothing in this job description or in any document or statement shall be construed to constitute a guarantee of employment for a specified period of time.