Regional Director of Service- Midwest

Regional Director of Service

Position Overview

The Regional Director of Service leads residential and commercial glass service operations across an assigned region for Binswanger Glass, overseeing service center managers and field service teams to deliver exceptional customer service and operational efficiency. This role manages regional P&L, drives service revenue growth, and ensures consistent delivery of Binswanger Glass quality standards. The Regional Director of Service partners with senior operations leadership to execute the company's service strategy, develop branch-level leadership, and grow the regional service business.

Key Responsibilities

• Lead all residential and commercial glass service operations within the assigned region, overseeing service center managers, service advisors, and field glazing teams.
• Own regional P&L accountability, managing revenue targets, operational budgets, and profitability for all service locations in the region.
• Drive service revenue growth through customer relationship management, new account development, and upselling of service offerings.
• Ensure consistent delivery of Binswanger Glass service quality standards, turnaround times, and customer satisfaction metrics across all locations.
• Recruit, develop, and lead service center managers and regional teams, creating a high-performance culture aligned with company values.
• Monitor and analyze regional performance KPIs including revenue, margin, customer satisfaction scores, and service center productivity.
• Champion safety compliance across all service operations and field activities, ensuring adherence to OSHA and company safety standards.
• Manage customer relationships for key residential and commercial accounts within the region, addressing escalations and ensuring retention.
• Coordinate with Operations, Purchasing, and supply chain to ensure material availability and supply continuity across service centers.
• Support pricing strategies, promotional programs, and service offerings that grow market share within the region.
• Lead operational improvement initiatives that enhance efficiency, reduce costs, and improve the customer experience across service locations.
• Provide regular reporting on regional performance, customer trends, and strategic opportunities to senior operations leadership.