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AU Mortgage Senior Loan Processor (WFH) | ZR_1418_JOB

Role overview

Summary

This role supports an Australian mortgage broking client by managing a busy pipeline of mortgage applications. You will take ownership of the loan processing journey, ensuring compliance and coordination among various stakeholders to facilitate timely settlements.

Qualifications

  • Minimum 5 years of relevant experience in Australian mortgage processing or lending operations.
  • Demonstrated ability to manage high-volume mortgage pipelines, ideally approximately 50 active applications.
  • Strong knowledge of Australian mortgage lending processes, lender policies, compliance requirements, and submission standards.
  • Experience preparing, reviewing, and submitting mortgage loan applications.
  • Proficiency in using mortgage CRM systems and Australian lender portals.

Responsibilities

  • Manage approximately 50 active Australian mortgage applications from post-strategy through to settlement.
  • Prepare, review, and submit accurate and compliant mortgage loan applications.
  • Coordinate with brokers, lenders, solicitors, and clients throughout the loan process.
  • Follow up on outstanding documents, lender conditions, approvals, and settlement requirements.

Key facts

Hard skills

Other skills

  • Organizational Skills
  • Non-Verbal Communication
  • Detail Oriented
  • Problem Solving
  • Accountability
  • Collaboration
  • Time Management
  • Proactivity

About the company

PeoplePartners Inc. logo

PeoplePartners Inc.

  • Outsourcing & BPO
  • 201–500
𝗣𝗲𝗼𝗽𝗹𝗲𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀 - 𝗘𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗢𝗳𝗳𝘀𝗵𝗼𝗿𝗲 𝗦𝘁𝗮𝗳𝗳𝗶𝗻𝗴 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀Our mission is to partner with leaders to scale businesses worldwide, offering tailored offshore solutions that tap into a global talent pool to deliver efficiency and outstanding performance.𝗪𝗵𝘆 𝗽𝗮𝗿𝘁𝗻𝗲𝗿 𝘄𝗶𝘁𝗵 𝘂𝘀?• 𝗘𝘅𝗰𝗲𝗽𝘁𝗶𝗼𝗻𝗮𝗹 𝗧𝗮𝗹𝗲𝗻𝘁 𝗳𝗼𝗿 𝗛𝗶𝗴𝗵 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲: Handpicked top talent aligns with your specific needs for optimal results.• 𝗖𝘂𝘀𝘁𝗼𝗺𝗶𝘇𝗲𝗱 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀: Accelerate your growth with our bespoke offshore teams.• 𝗜𝗻𝘀𝗽𝗶𝗿𝗶𝗻𝗴 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲 𝗟𝗼𝘆𝗮𝗹𝘁𝘆: We fuel loyalty, promoting high retention rates via unique employee engagement programs.• 𝗨𝗻𝗺𝗮𝘁𝗰𝗵𝗲𝗱 𝗦𝗮𝘃𝗶𝗻𝗴𝘀: Save up to 70% on labor costs with our transparent pricing.• 𝗦𝗲𝗰𝘂𝗿𝗲 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: Leverage our seasoned professionals' advanced tech skills for robust security and seamless delivery.• 𝗔𝗱𝗮𝗽𝘁𝗮𝗯𝗹𝗲 𝗪𝗼𝗿𝗸 𝗠𝗼𝗱𝗲𝗹𝘀: Embracing a "Remote-First, Client-Centric" approach, we flexibly offer remote, hybrid, or office-based models to match your preferences, championing your needs in the ever-evolving business landscape.• 𝗖𝗼𝗺𝗽𝗿𝗲𝗵𝗲𝗻𝘀𝗶𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝗻𝗱 𝗖𝗼𝗺𝗽𝗹𝗶𝗮𝗻𝗰𝗲: We ensure smooth offshore operations with comprehensive management, administrative support, and regulatory services.PeoplePartners is a global force in shaping the future of work, unlocking growth, and delivering extraordinary results. Are you ready to leverage global talent for exceptional performance and significant cost savings? Partner with us and watch your business transcend borders and exceed expectations. 𝗖𝗼𝗻𝘁𝗮𝗰𝘁:🏢 Level 6 / 316 Adelaide Street Brisbane, Queensland 4000📧 info@peoplepartnersbpo.com📞1300 309 484

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Job description

This is a remote position.

AU Mortgage Senior Loan Processor | Remote About PeoplePartners
  • Ready to take your career further without leaving home? Welcome to PeoplePartners! 
  • We're a Great Place to Work® Certified company where talented professionals connect with exciting global opportunities, supportive teams, and meaningful career growth.
  • Our culture is built around putting people first, celebrating achievements, encouraging fresh ideas, and making work something you genuinely look forward to.
  • Here, you'll gain international exposure, sharpen your expertise, and work alongside people who value collaboration, accountability, and a little fun along the way.
  • Great people. Global opportunities. A workplace where YOU can thrive.

Role Overview

  • Got 50 loans on the go and still know exactly what's happening with every single one? We should talk.
  • Some people see a busy mortgage pipeline and think pressure. You see priorities, solutions, and settlements waiting to happen.
  • At PeoplePartners, we're looking for an experienced AU Mortgage Senior Loan Processor to support one of our Australian mortgage broking clients.
  • You'll independently manage approximately 50 active mortgage applications, taking ownership of the loan processing journey from post-strategy through to settlement.
  • From lender follow-ups and outstanding conditions to documentation, compliance, and settlement coordination, you'll be the person who keeps everything organized, accurate, and moving forward.
  • You'll work closely with brokers, lenders, solicitors, and clients to ensure applications progress efficiently and everyone stays informed.
  • If Australian mortgage processing is your expertise, proactive problem-solving is your strength, and successful settlements are your kind of win, this role has your name written all over it.

Key Responsibilities

  • Manage approximately 50 active Australian mortgage applications from post-strategy through to settlement.
  • Prepare, review, and submit accurate and compliant mortgage loan applications.
  • Coordinate with brokers, lenders, solicitors, and clients throughout the loan process.
  • Follow up on outstanding documents, lender conditions, approvals, and settlement requirements.
  • Monitor application progress, pipeline priorities, and settlement deadlines.
  • Maintain accurate CRM records, file notes, application statuses, and task tracking.
  • Identify and resolve processing issues to minimize delays and rework.
  • Provide timely updates to brokers and clients on application progress.
  • Ensure compliance with Australian lender policies, documentation requirements, and submission standards.
  • Support timely loan approvals and settlements while maintaining service quality.
  • Identify opportunities to improve processing efficiency and workflow management.

Requirements

Required Qualifications (Must-Have): 
  • Minimum 5 years of relevant experience in Australian mortgage processing or lending operations.
  • Demonstrated ability to manage high-volume mortgage pipelines, ideally approximately 50 active applications.
  • Strong knowledge of Australian mortgage lending processes, lender policies, compliance requirements, and submission standards.
  • Experience preparing, reviewing, and submitting mortgage loan applications.
  • Proficiency in using mortgage CRM systems and Australian lender portals.
  • Experience managing outstanding lender conditions, documentation, approvals, and settlement coordination.
  • Strong organizational skills and ability to manage competing priorities and deadlines.
  • Excellent written and verbal communication skills.
  • High attention to detail and accuracy in loan documentation and CRM records.
  • Ability to work independently in a remote environment with minimal supervision.
  • Proactive problem-solving skills and a strong sense of accountability.
  • Proven experience independently managing Australian mortgage applications from post-strategy through to settlement.
Preferred Qualifications (Nice-to-Have):
  • Hands-on experience with MyCRM, Apply Online (AOL), Quickli, or similar mortgage processing platforms.
  • Experience supporting Australian mortgage brokers with large, active loan pipelines.
  • Demonstrated success in reducing processing delays, resolving lender conditions, and maintaining submission accuracy.
  • Experience improving mortgage processing workflows and operational efficiency.

Why Join PeoplePartners?

Because your next career move should give you more than just another job! At PeoplePartners, we believe great work deserves great opportunities, a supportive environment, and room to grow. Here's what makes joining our team worth getting excited about:

  • Great Place to Work® Certified Culture – Join a people-first workplace that values collaboration, recognition, and employee experience.
  • Global Career Exposure – Work directly with Australian mortgage professionals and strengthen your international industry experience.
  • 100% Work-From-Home Setup – Enjoy the flexibility and convenience of building your career from home.
  • Career Growth Opportunities – Expand your mortgage expertise, develop your professional capabilities, and explore long-term career opportunities.
  • Continuous Learning and Development – Gain practical experience, strengthen your skills, and grow through ongoing learning opportunities.
  • Supportive and Collaborative Teams – Work with people who share knowledge, encourage ideas, and celebrate collective success.
  • Employee Engagement and Recognition – Be part of a culture that values team activities, meaningful connections, and celebrating milestones.
  • Competitive, Experience-Based Compensation – Receive a salary offer aligned with your relevant experience and expertise.
  • Consistent Weekday Schedule – Enjoy a Monday-to-Friday workweek supporting Australian mortgage operations.

Apply now and build your next career success story with PeoplePartners! 

Work Details

  • Employment Type:Full -Time
  • Work Setup: Fully Remote 
  • Workdays: Monday to Friday
  • Working Hours: Day Shift (AEST)

Benefits

  • Permanent Work-from-home setup.
  • Day Shift Schedule.
  • Company-provided equipment.
  • Secondary Wi-Fi Modem.
  • 21 Leave Credits Annually - Leave benefits begin on Day 1.
  • 100% conversion of UNUSED leave credits.
  • HMO on Day 1.
  • 13th Month Pay.
  • Monthly Gift Voucher.
  • Milestone Tokens (Birthday/Anniversary/Christmas).
  • A Life Beyond the Screen #WorkLifeBalance.
  • Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.

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