This is a remote position.
THIS OPPORTUNITY IS OPEN EXCLUSIVELY TO CANDIDATES CURRENTLY BASED IN THE PHILIPPINES. APPLICATIONS FROM CANDIDATES RESIDING OUTSIDE THE PHILIPPINES WILL NOT BE CONSIDERED.
ABOUT ACCESS OFFSHORING:
We specialize in providing US and Australian businesses with experience and qualified professionals based in the Philippines. Not only does our team of recruiters have extensive experience in sourcing and recruiting offshore talent, we also help Australian businesses implement best practice when it comes to building an offshore team.
ABOUT THE CLIENT:
Our client is a locally owned residential pool service company based in Scottsdale, Arizona, serving homeowners throughout Scottsdale, Phoenix, and surrounding communities since 2017. With leadership bringing over 30 years of experience in the pool industry, the company specializes in comprehensive pool and spa services, including weekly maintenance, filter, tile, and chemical services, equipment repair and installation, and full pool remodeling.
JOB SUMMARY:
The Business Development Representative and Data Administrator is a full-time, Philippines-based role responsible for driving business growth through confident phone follow-ups and appointment setting with new inquiries, open estimates, past customers, and existing customers. The role also involves maintaining accurate and up-to-date CRM records, tracking contacts, opportunities, and customer interactions to support the sales process and ensure smooth day-to-day operations.
KEY RESPONSIBILITIES:
- Calls new inquiries promptly to qualify needs and book inspection or estimate appointments.
- Follows up on open estimates on a consistent cadence until each is won, rescheduled, or closed.
- Contacts past customers to reactivate weekly service, repairs, equipment upgrades, and remodel interest.
- Reaches out to existing customers about relevant additional services and books inspection or estimate appointments.
- Handles routine inbound calls and inquiries professionally and routes technical, pricing, or service issues to the appropriate team member.
- Keeps contacts, opportunities, call notes, follow-up dates, and outcomes current in Scale and GoHighLevel after every interaction.
- Maintains record consistency between the CRM and Skimmer through accurate data entry and regular reconciliation.
- Builds and maintains spreadsheets in Google Workspace that support sales tracking and reporting.
- Coordinates scheduling with the office team and confirms appointments with customers.
- Checks that technician updates are recorded accurately in company systems.
- Supports accounts receivable follow-up within the company's established process.
- Reports daily and weekly activity, appointments, and pipeline results to leadership.
- Provides basic social media content support as a secondary responsibility when requested.
Requirements
- At least 2 years of experience in outbound calling, appointment setting, inside sales, or customer service supporting US customers.
- Experience in home services, trades, or maintenance businesses is preferred.
- Strong spoken and written English communication skills, with the ability to build rapport with US homeowners.
- Proven ability to set appointments, handle customer objections, and conduct consistent follow-ups.
- Experience using GoHighLevel or similar CRM platforms.
- Proficient in Google Workspace and familiar with VoIP phone systems such as Nextiva.
- Strong organizational skills, attention to detail, and accuracy in data entry and record keeping.
- Ability to manage daily call lists, follow-up schedules, and customer inquiries independently.
- Knowledge of Skimmer, QuickBooks, and basic social media content support is an advantage.
Benefits
Here at Access Offshoring, we believe in more than finding our clients the right candidate. We believe in the human perspective. We believe in our candidates and their dreams. We believe in finding the right role for you. We are committed to working for you as much as we work for our clients. Access Offshoring is dedicated to supporting business owners and we need your help. Transforming the way businesses operate, we connect great businesses with amazing offshore talent. We recognize that we often get more done in our own designed workspace, so Access Offshoring offers a complete work from home model. Yep – that’s right, 100% work from home. But wait there’s more. Here are just some of our benefits:
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Work from Home Allowance
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HMO for you and a dependent
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20 Days Annual Leave AND 5 Days Sick Leave
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Government Benefits and 13th Month Pay
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Computer Equipment
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Opportunities for growth
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Competitive Salary
