Partner Services Manager

Partner Services Manager - Creative Studio

Big Think exists for people who take ideas seriously. In a world full of noise, we create space for depth, clarity, and real understanding. We work with the world’s most interesting thinkers — scientists, founders, historians, philosophers, and more — to explore the questions that matter and make big ideas accessible to everyone.

Our work spans a wide range of formats: long-form interviews with leading experts, original columns and newsletters, monthly themed issues, expert-led classes, live events, and a growing membership for lifelong learners. Across all of it, our goal is the same — to help people think more clearly about the world.

Today, Big Think reaches millions of readers and viewers in more than 200 countries and territories. Our content is used in classrooms and universities, shared by professionals and leaders, and trusted by organizations around the world. We’re building a platform for people who want to learn, grow, and stay sharp.

If you care about meaningful work, smart conversations, and helping others make sense of a complex world, you’ll feel right at home here.

About the Role

We’re looking for a Partner Services Manager to serve as the connective tissue between partner stakeholders, internal creative teams, and publishing operations —helping shepherd a high-volume slate of written, video, social, newsletter, and live event initiatives from concept through launch.

What You’ll Do:

• Serve as the primary day-to-day lead across partner stakeholders and internal teams throughout the full campaign lifecycle; first line of contact for problem solving, navigating partner questions, or surfacing information
• Drive cross-functional alignment across editorial, production, publishing, and partner teams while proactively navigating trade-offs, competing demands, and shifting priorities
• Surface partner feedback and proactively recommend solutions, trade-offs, and stakeholder management approaches with diplomacy and a solutions-oriented mindset 
• Cultivate & build trusted partner relationships across wide array of stakeholders that drive long-term collaboration and trust
• Translate high-level strategic goals into actionable production and publishing workflows
• Create and manage dynamic project timelines, reprioritizing based on evolving project needs, stakeholder feedback, and fast-moving campaign priorities
• Maintain and optimize centralized project documentation and knowledge-sharing systems, ensuring teams have clear visibility into deliverables and critical updates needed to execute effectively
• Work within the client’s project management systems to input updates, track progress, and ensure visibility across their internal teams
• Coordinate publishing and launch workflows across partner, editorial, production, and social teams
• Regular internal + external reporting on progress towards workstream revenue goals [current and planned]

What You’ll Need:

• 5 - 7 years of experience in a project management and/or account management role
• Strong understanding of video production, publishing, and digital content workflows
• A self-starter who solves problems proactively; you thrive in ambiguity and naturally identify ways to bring structure to chaos
• Exceptional communication, relationship-building, and stakeholder management skills with a high degree of emotional intelligence
• Skilled at influencing and aligning cross-functional teams without direct authority
• Comfortable managing a high volume of simultaneous projects, shifting priorities, and creative formats in a fast-moving, highly collaborative environment
• Able to quickly assess competing priorities and make thoughtful decisions in environments where timelines, information, and stakeholder needs evolve rapidly
• Strong organizational and time management skills

What You’ll Get:

• Work from home flexibility: We’ve been remote first since inception.
• Growth and mentorship: Join a supportive, collaborative team with opportunities to grow in a fast-paced environment.
• Competitive benefits: Enjoy comprehensive benefits, including medical, dental, and vision insurance, life and disability coverage, 401(k), and more!

Salary Range: $85,000 base salary, with additional quarterly performance-based compensation available.