Senior Manager, Pharmacy Services Communications

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Senior Manager, Executive Social Media & Thought Leadership, Pharmacy Services, plays an important role in strengthening the external visibility, thought leadership and reputation of Pharmacy Services and its senior leaders.

Working closely with the Lead Director, Executive Communications and Colleague Engagement, the Senior Manager will have primary responsibility for supporting executive social media strategy and content and monitoring external conversations and industry trends. This individual will translate business priorities, emerging issues and industry developments into compelling social and thought leadership content while providing insights that help inform broader executive communications and reputation strategies. The Senior Manager will also help build and support a colleague social ambassador program, creating opportunities to extend Pharmacy Services thought leadership beyond senior executives and equip colleagues to authentically share their expertise, perspectives and pride in the organization.

Key Responsibilities

Executive Social Media & Thought Leadership

• Develop and execute social media content for the President, Pharmacy Services and senior leaders, with a primary focus on strengthening executive visibility, credibility and thought leadership.
• Manage monthly content planning and development for executive social channels, including editorial calendars, drafting, review and coordination.
• Create compelling social content that translates complex business, health care and pharmacy topics into clear, accessible and engaging messages.
• Identify and track opportunities for executives to participate in relevant industry conversations and speaking engagements to elevate perspectives on topics aligned with Pharmacy Services priorities, as needed.
• Support the development of broader thought leadership content, including bylined articles, Op-Eds, executive perspectives, speaking content and other external communications for the President, Pharmacy Services and other executives, as needed.
• Help identify opportunities to extend executive speaking and media engagements, business announcements and other communications across social and digital channels by working in close coordination with the Pharmacy Services Communications team and other internal partners.

Social Listening, Monitoring & Insights

• Monitor social media, industry conversations, news cycles and emerging health care, PBM and Specialty trends to identify opportunities, issues and potential reputational risks.
• Provide regular insights and recommendations on topics and conversations relevant to PS, its leaders and key stakeholders.
• Track executive social performance and audience engagement to identify trends and opportunities to strengthen content and strategy.
• Monitor peer, competitor and industry leader activity to identify emerging approaches, topics and opportunities for differentiation.
• Surface timely external developments that may warrant executive engagement or inform executive communications.
• Translate social listening and performance data into actionable recommendations for communications leaders and business partners.

Colleague Social Ambassador Program

• Help develop and launch a colleague social ambassador program designed to empower Pharmacy Services colleagues to authentically share their expertise, experiences and perspectives on social media.
• Develop the program strategy, framework and ongoing content approach in partnership with Communications and other key stakeholders.
• Identify and cultivate a network of colleague ambassadors who can help amplify Pharmacy Services priorities, thought leadership, culture and impact through their individual social presence.
• Monitor participation, content performance and engagement to identify insights and continuously strengthen the program.

Required Qualifications

• 7+ years of experience in corporate communications, executive communications, public affairs, or a related field
• Demonstrated success developing high-impact executive communications and business-focused communications strategies
• Exceptional writing and editing skills, with the ability to adapt voice and content across multiple channels and audiences
• Strong executive presence, sound judgment, and experience counseling senior leaders
• Experience managing sensitive issues with discretion and strong strategic instincts
• Proven ability to synthesize complex topics into clear, compelling, and audience-appropriate communications
• Strong collaboration skills and ability to work effectively across a matrixed organization
• Strong project management and prioritization skills, with the ability to manage multiple fast-moving priorities simultaneously

Preferred Qualifications

• Experience working in a healthcare, pharmacy, specialty pharmacy, health policy, corporate, or other highly regulated environment.
• Demonstrated experience in executive communications, social media, thought leadership, corporate communications or public affairs, preferably within a complex organization or highly regulated industry.
• Strong understanding of executive social media strategy and experience developing content for senior leaders.
• Exceptional writing and editing skills, with the ability to translate complex topics into concise, compelling and audience-friendly communications.
• Strong news judgment and an ability to quickly understand emerging issues, industry conversations and reputational considerations.
• Experience with social listening, monitoring, analytics and performance measurement.
• Ability to manage multiple priorities and respond effectively in a fast-moving communications environment.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.