Head of Americas Channel

What You Can Expect

As Head of Americas Channels, you'll define the strategic direction of Zoom's channel ecosystem across the Americas, leading a senior team of channel professionals and regional directors to accelerate partner-led revenue growth. This role sits at the intersection of executive relationship management, organizational transformation, and market expansion, offering a meaningful opportunity to shape how Zoom scales through its partner ecosystem. You'll design and govern multi-tier channel programs spanning Resale, Referral, Service Provider, and BPO routes to market, while identifying and capturing emerging opportunities that extend Zoom's competitive reach. If you're energized by building channel organizations from the inside out and driving meaningful change at the executive level, this role is built for you.

About the Team

Zoom's Americas Channel organization is at the heart of how we bring our platform to market through strategic partners, resellers, and service providers across the region. The team is a collaborative, high-performing group of channel professionals focused on building scalable programs and partnerships that create real value for Zoom, our partners, and the customers they serve. We move fast, think strategically, and believe deeply in the power of the channel to accelerate Zoom's growth.

Responsibilities

• Define and execute comprehensive Americas channel strategies aligned with Zoom's growth objectives, market dynamics, and multi-year revenue targets.
• Lead channel organization transformation through senior managers and regional directors, building high-performing teams through strategic talent acquisition and development.
• Establish governance frameworks, compliance standards, and performance measurement systems across partner segments to drive consistent and scalable partner coverage.
• Direct channel investment strategies and budget allocation across territories, evaluating ROI in partner enablement programs based on market opportunity and revenue potential.
• Cultivate executive-level relationships with strategic channel partners, driving mutual business growth and maintaining strong competitive differentiation.
• Design and execute channel innovation strategies to identify and capture emerging market opportunities across SMB, MidMarket, and UpMarket segments.
• Accelerate Zoom's channel-first transformation by scaling Referral and Resale partner programs while expanding alternative routes to market, including Service Providers and Business Process Outsourcers.
• Drive competitive channel displacement, with concentrated focus on converting Cisco Resale Channel partners and growing Zoom's position as the preferred Collaboration solution.
• Partner cross-functionally with Customer Success, Zoom PSO, and field sales teams to align route-to-market strategy and support partner-led deployment programs.
• Analyze competitive landscapes and channel dynamics to inform decisions on partner onboarding, investment prioritization, and sustained revenue acceleration.

What We're Looking For

• 12+ years of progressive channel sales, partnerships, or business development experience in enterprise software or SaaS markets.
• 5+ years leading senior channel management teams, including managing managers with a track record of building and retaining high-performing talent.
• Proven success designing and scaling multi-tier Americas channel programs spanning Resale, Referral, Service Provider, and BPO routes to market.
• Demonstrated ability to build and influence executive-level relationships both internally and externally, including at the C-suite level.
• Strong strategic and financial acumen, including experience in channel investment planning, budget management, and cross-portfolio performance measurement.
• Experience leading channel-first transformation initiatives and executing competitive displacement strategies, preferably within Collaboration, UCaaS, or adjacent markets.
• Exceptional executive presence, communication skills, and the ability to translate complex channel dynamics into clear, actionable organizational strategy.

Salary Range or On Target Earnings:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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