Implementation Project Manager

About Shipwell

At Shipwell, we empower supply chain efficiency and service effectiveness at scale. The Shipwell platform includes capabilities previously out of most shippers' technical reach and affordability today. Our solution combines everything shippers need, from transportation management and visibility to procurement, in a comprehensive, easy-to-use platform. It will adapt and scale as market and business demand change, allowing shippers to operate, manage, and optimize the shipping process seamlessly. Industry experts have recognized Shipwell's traction in the market and have differentiated Shipwell as a leader in the logistics industry. Awards include Gartner Magic Quadrant for Transportation Management Systems (TMS) 2025, 2024, 2023, 2022, 2021, Food Logistics’ 2024 Top Software & Technology Providers, and FreightWaves’ FreightTech 2022 and 2021 Awards for Innovation and Disruption in Freight Industry. Shipwell was also named the fourth fastest-growing company in North America in the 2021, 2022, and 2023 Deloitte Technology Fast 500 and Forbes 2020 Next Billion-Dollar Startup.

Our Culture

Shipwell is a fast-paced, high-energy start-up that strives to build the future of shipping every day. Diversity of thought and cross-department collaboration is very important to us. We deliver open, honest, careful communication and work as hard as we play. We create & deliver solutions that are revolutionizing the industry, which brings excitement and purpose to our work. If you are looking for a place that will help you tap into your best work-self and give you hands-on experience building something big, then we invite you to come and build the future of shipping with us! 

About the Role

As the Implementation Project Manager you will lead complex, multi-site TMS implementations from Statement of Work through go-live and hypercare. You will lead the planning, execution, delivery, and reporting of TMS implementations and enablement projects, focusing strongly on integrations, APIs, and EDI dependencies. This role requires an understanding of project management methodologies, SaaS products, and client-facing interactions. The ideal candidate will display a high sense of urgency and proactivity to ensure projects are delivered on time, within scope, and budget, while maintaining high-quality standards of transparency internally and externally.

What you’ll do when you get here:

Scope and Planning

• Partner with Sales and Solutions Engineering to scope engagements, write SOW assumptions, and estimate effort.
• Build and baseline the project plan, resource plan, including wave plans for multi-facility or multi-business-unit rollouts.

Project Planning & Delivery

• Develop, construct, and manage detailed project plans, defining project tasks, resource requirements, milestones, and deliverables.
• Guide clients to successful go-lives by driving execution against a structured plan while maintaining agility to adapt to change.
• Monitor project scope and apply effective change control processes; collaborate with clients to identify and secure additional applicable revenue opportunities.

Team Leadership & Collaboration

• Coordinate cross-functional project teams, including engineering, product development, sales, and customer support, ensuring alignment and accountability.
• Work closely with Implementation Management to assemble and manage project staff based on skills, availability, and business needs.

Risk & Issue Management

• Proactively identify, escalate, and resolve project risks and issues to minimize impact on timelines and outcomes.
• Ensure transparency with stakeholders through consistent updates and reporting.

Process Improvement & Innovation

• Recommend and implement process improvements and best practices to optimize project delivery and client satisfaction.
• Contribute to initiatives aimed at improving and streamlining internal systems, procedures, and implementation methodologies.

Tools & Reporting

• Utilize AI, Salesforce, Google Suite, SmartSheets, and other project management platforms to maintain real-time project status and drive data-informed decision-making.
• Deliver timely and accurate project reporting to both clients and internal leadership.

What you need to have:

• 5+ years managing enterprise software implementations, at least 3 in a client-facing SaaS or professional services role.
• Direct experience leading implementations of TMS, WMS, ERP or other supply chain execution systems, with a working understanding of shipper or brokerage transportation operations (FTL, LTL, carrier procurement and onboarding).
• Track record leading go-lives and formal SIT and/or UAT, including defect triage with customers.
• Experience managing fixed-fee or budgeted engagements, including change control.
• Working knowledge of integration patterns: REST APIs and JSON, flat file and SFTP, and EDI transactions, and data flow between ERP and TMS.
• Working knowledge of Jira, Salesforce, Google Workspace, Lucid, and other Project Management tools. 
• Clear, confident written and verbal communication with executive sponsors and technical teams.

Why Shipwell:

• Enjoy working remotely with the added perk of a home office reimbursement
• Unlimited Paid Time Off (PTO)
• A robust healthcare package that includes medical, dental & vision benefits, short-term and long-term disability, AD&D coverage, and flexible/health savings accounts
• 401K program where Shipwell matches up to 4%
• Employee Stock Options
• A yearly learning and development budget
• Subsidized internet, cell phone, fitness, and educational reimbursements
• Virtual team-building events where fun and connection take center stage 
• Join a vibrant, inclusive workplace shaped by friendly, talented individuals
• Receive a technology package, including a MacBook Pro
• Employee Recognition Program to celebrate and incentivize hard work and success!

The salary range for this role is $95-125k with bonus / variable upside on top.

Shipwell is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We celebrate diversity and believe that experience comes in different forms. Diversity in our team makes for better problem-solving, more creative thinking, and ultimately, a better product and company culture.Even more important than your resume is a clear demonstration of impact, dedication, and the ability to thrive in a fast-paced and collaborative environment. Shipwell strives to have an inclusive work environment; so if you are hard-working & good at what you do, then please come as you are.  We want you to contribute, grow, & learn at Shipwell.

We are looking forward to adding new perspectives to our team!

For more information about Shipwell visit shipwell.com, or connect with us on Twitter @shipwell, LinkedIn, and Facebook.com/Shipwellinc