Inventory Management Specialist

Join a Team Where Your Work Makes an Impact!

At Paystone, we believe that great things happen when we put People First, tackle Impactful Problems, and work together to build a Better Future. We're looking for someone who shares these values and takes pride in making a meaningful difference through their work.

If you're detail-oriented, enjoy solving problems, and thrive in an environment where accuracy, collaboration, and continuous improvement matter, this could be the opportunity for you!

About the Role

We are seeking a detail-oriented and proactive Inventory Management Specialist to join our growing Payments Operations team.

In this role, you will serve as the primary administrator responsible for managing all movement, assignment, and status tracking of payment terminals and processing equipment within our Salesforce CRM.

Working closely with our Customer Support team, you will ensure data integrity across merchant accounts, maintain inventory accuracy, and ensure merchant billing aligns seamlessly with deployed hardware assets.

You'll also play a key role in quarterly and annual operational audits by reconciling open tickets, verifying terminal lifecycles, and maintaining accurate and up-to-date system records.

What You'll Be Doing

Terminal & Equipment Management (Salesforce CRM)

• Track, update, and manage the full lifecycle of payment terminals and hardware (POS units, PIN pads, and accessories) within Salesforce CRM.

• Log all equipment movements, including shipments, deployments, swaps, returns, repairs, and deactivations.

• Coordinate with field technicians, shipping/logistics partners, and internal teams to ensure accurate stage updates in Salesforce.

Customer Support & Ticket Operations

• Work closely with the Customer Support team to review, process, and resolve hardware-related support tickets and requests.

• Ensure all terminal displacement, replacement, or retrieval tickets are fully closed out and documented according to company SLA standards.

• Act as the internal point of contact for hardware status inquiries from Support, Sales, and Account Management teams.

Data Integrity, Inventory & Billing Alignment

• Maintain 100% data accuracy for terminal inventory, serial numbers, merchant account bindings, and status tags within Salesforce.

• Perform regular data cleanups and cross-functional checks to eliminate duplicate records or status discrepancies.

• Align active terminal data in Salesforce with Finance/Billing systems to ensure merchants are billed accurately for equipment rentals, leases, or purchases.

Auditing & Compliance Support

• Lead data-side execution for quarterly and annual hardware and operational audits.

• Validate that all open support and deployment tickets are updated, verified, and correctly archived.

• Reconcile system inventory totals against billing records without physical stock counting, ensuring system statuses accurately reflect physical inventory states.

What You'll Bring to the Team

• Relevant Experience: 1–3 years of experience in operations, customer support, or inventory data management. Experience within the Payments, Fintech, or Merchant Services industry is an asset.

• CRM Expertise: Strong proficiency working within Salesforce CRM, including managing cases, assets, inventory objects, dashboards, and ticket workflows, is an asset.

• Attention to Detail: A meticulous approach to data entry, serial number reconciliation, and process accuracy.

• Problem-Solving & Auditing: The ability to identify and resolve system discrepancies between ticketing, inventory records, and billing data.

• Communication: Excellent verbal and written communication skills, with the ability to collaborate effectively across Support, Finance, and Logistics teams.

• Technical Aptitude: Familiarity with payment terminal types and brands such as PAX, Verifone, Ingenico, and Clover is a major plus.

Perks & Benefits

• Compensation tied to market data

• We reward for contribution

• Flexible time off

• We're committed to career development

• Work from home

Our Mission

By joining Paystone, you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth.

By helping our clients create better experiences for their customers, and in turn, motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do.

Curious?

Good! We want all the curiosity we can muster. Innovation stems from observation and questioning, so be eager, be innovative, and be ready to raise the bar.

Come Check Us Out!

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About Us

Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands.

Paystone's solutions are used at over 30,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.

**Paystone is an equal opportunity employer. Should you require any accommodations due to disability, please let us know at the time you are selected for an interview.**