Support Technician 24x7 Shift - Tech Ops

Role Description 

Sportable builds real-time tracking technology for professional sport. We're hiring a remote Support Technician to join our TechOps team and support customers across multiple sports and tournaments. 

You'll support every part of Sportable's product, both software and hardware, from setting up a laptop to troubleshooting kit at a stadium on game day. This role suits someone with a real desire to learn and to work with cutting-edge technology. You'll support worldwide customers and work closely with the TechOps team in the UK and SA. 24/7 shifts including nights, weekends and public holidays.

Responsibilities 

• Providing remote support and troubleshooting for all the Sportable systems and products. 

• Raising and assigning incidents when systems, devices or product issues are identified.  

• Maintaining the knowledge base, with the help of subject matter experts (SME). 

• Coordinate with the technical SME teams to drive product and system continuous improvements.  

• Set up, configure and troubleshoot Ubuntu laptops for customers and Client Delivery. 

• Managing the deployment and maintenance of technical hardware. Including ongoing firmware updates. 

• Collection and distribution of equipment from storage locations.  
• Engaging with technical teams in high priority or repeatable issues to support Root Cause Analysis (RCA) providing input as required. 

Required Skills Experience 

• Minimum 1 year
  experience in similar technical operations role. 

• Setting up, imaging and troubleshooting Linux computers. 

• Basic networking: Wi-Fi, IP addressing, DHCP/DNS, routers and switches, and diagnosing connectivity problems. 

• Installing, configuring and updating software and firmware on laptops and devices. 

• Understanding of the Incident Management process and working with a ticketing system. 

• Curious and willing to take apart a problem nobody has seen before. 

• Calm and methodical under time pressure. 

• Ability to act as the first point of triage and escalation for all incidents. 

• Experience working in a remote support environment, walking non-technical users through problems. 
• Full driving license. 
  
  

Desirable Traits 

• Previous work in sports technology, such as wearables, player tracking, performance analytics or officiating tech. 

• Hands-on electronics/hardware experience — whether from work, a robotics club, or a home project. 

• Data Analysis. 

• Basic scripting skills. 
• Experience with cloud tooling and Atlassian products.  

Perks 

• Generous annual leave - 15 days holiday excluding bank holidays 

• Opportunity for global collaboration 
  

Diversity Statement 

Sportable is a committed equal opportunities employer, and we welcome applications from disabled candidates, and those from minority ethnic backgrounds. 

Compensation: $45,000 USD – $50,000 USD Per Annum. Depending on experience.