Customer Support Agent

Location: Remote - Philippines
Shifting Schedule - 40 hours per week - 2 days off

Your mission

• Be the first point of contact for customers by live chat, email and tickets, helping with account, payment and product questions.

• Solve issues in the first interaction where possible, and escalate complex or sensitive cases to the Shift Leader or the right department.

• Log every interaction clearly in the ticketing or CRM system, and pass on customer feedback and recurring issues.

• Meet or beat targets for response time, handling time, CSAT and first-time resolution (FTR).

• Follow the Code of Conduct, quality standards, security protocols and regulatory requirements to protect customer data.

• Keep up with product updates and attend all required training and coaching sessions.

What You Bring

• Experience in a customer-facing role, such as customer or technical support.

• Clear, professional and empathetic written and spoken communication.

• A problem-solving mindset focused on getting it right the first time.

• High attention to detail, especially when documenting cases.

• Discretion with sensitive information.

What's in it for you?

🚀 Make Serious Waves
The chance to make a tangible impact in a switched-on, ambitious, and fast-paced startup culture. You will be working on innovative, new-age products at the exciting fusion of iGaming, Gaming, and Web3.

🗺️ A truly global remote environment working with teammates from all over the world.
💻 Company laptop to be provided

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