Social Work Supervisor (MST-CAN)

Annual Salary Range $72,000K - $78,000K

Position Summary: An MST-CAN Supervisor serves the combined roles of an Administrative Supervisor and Model supervisor.  As an administrative supervisor, the Supervisor will provide supervision for approximately three therapists/caseplanners and a BA level crisis worker to ensure best practices and excellent record keeping as required by ACS Child Welfare Preventive Standards.  In this capacity, the supervisor also has to ensure compliance with program/agency policies and procedures.  The Supervisor also functions in the role of “model supervisor” of the Program. In this capacity, supervision is provided to therapists consistent with the model to ensure fidelity and adherence to the model. The MST-CAN supervisor will report to the Director of MST-CAN. The incumbent will understand and promote the organization’s Mission, Vision, and Core Values to ensure alignment with the functions of the position. 

Children’s Aid Mission

To help children in poverty to succeed and thrive. We do this by providing comprehensive support to children and their families in targeted high-needs New York City neighborhoods. Children’s Aid annually serves children and their families at over 40 sites in New York, as well as through three national program models.  Children’s Aid is concentrating its efforts on creating cradle-through-college pathways in high-need neighborhoods, with a focus on children’s health, family stability, education, and social and emotional development.

Culture and Values

We put children, youth, and families first: We listen to and incorporate the voices of children, youth and families in all that we do. 

We seek equity and transformation in our communities: We courageously work within and outside systems to create opportunities for children, youth and families.

We strive for excellence: We hold ourselves to the highest standards and are committed to continuous learning and improvement.

We are powered by collaboration: Our work is stronger when we trust, partner, and respect each other and the communities we serve.

We are driven by compassion: We lead with kindness, care, and empathy and believe in the endless potential of the people we serve and our team.

Essential Duties and Responsibilities

• Provide accountability, child welfare and administrative supervision for up to three (3) Therapists/caseplanners and a Crisis Case Worker.
• Provide Accountability Oversight to ensure that therapists comply with ACS accountability mandates, including;
• Screen and Assign all new referrals within 5 days
• timely registering of cases in PROMIS and Connections
• timely completion, review and approval of FASPs, Plan Amendments and Progress notes
• timely approval of case closings
• ensure therapists enter contacts in the PROMIS  and connections system in a timely manner
• ensure that all families and children are seen at least every month
• Work with the Director to ensure that utilization meets the Performance based funding requirement of at or above 90%
• Provide Child Welfare Supervision to therapists in order to ensure that all children are safe and free of immediate or impending danger or serious harm.
• provide weekly supervision to all therapists consistent with ACS Supervisory Standards
• discuss every case weekly and review all case records at least 1 time per month consistent with ACS Supervisory Standards
• document case discussions and case record reviews monthly in Supervisory Reviews for each case
• ensure that all required assessments are conducted in the first month of case and 3 months thereafter
• collaborate with all departments of ACS including FAP, DCP, OPTA, OPPP, or APA, etc., as needed to ensure the safety needs of children are being addressed
• ensure compliance will all other ACS Preventive Standards, policies and procedures related to CSEC, Safe Sleep, Domestic Violence, etc
• Participate in all FTC’s as prescribed by ACS

• Provide Administrative Oversight to ensure therapists complies with all agency policies and procedures, including;
• ensure that staff comply with agency conditions of employment related to attendance, hours of work/TimeForce,  and use of sick, personal, vacation time, etc.
• ensure that all staff meet performance standards and comply with agency standards of behavior and code of conduct 
• complete performance evaluations and address performance issues in a timely and progressive manner
• ensure that staff receives trainings as required by agency, ACS and program
• Completes all other tasks as assigned related to role of administrative supervisor. 

General responsibilities in the role of a MST-CAN Supervisor includes, but are not limited to:

• Conduct weekly group supervision for MST-CAN team to assure adherence to MST Principles and the MST Analytic Process.
• Conduct individual supervision as needed to target clinician competency needs and to remove individual barriers to effective implementation of MST-CAN treatment.
• Assure appropriate documentation of clinical effort to allow for peer and supervisory input, and to meet all reporting and communication needs of funding and referral sources.
• Provide supportive and corrective feedback to clinicians to promote client outcomes through interventions such as enacting role play and practice, attending field visits with therapists, acting as co-therapist in sessions, listening to audio tapes of clinicians’ sessions, and providing feedback about clinicians’ performance.
• Provide administrative support targeting systemic barriers to treatment success.
• Assure availability of clinical and administrative support to clinicians 24 hours/day, 7 days/week.
• Assure therapist accessibility to clients when needed at times most likely to promote engagement.
• Assure that clinicians achieve engagement with all key participants.
• Provide direct clinical training to assure clinician competency in all clinical areas relating to the implementation of MST-CAN interventions. This includes enacting role play and practice, attending field visits with therapists, acting as co-therapist in sessions, listening to audio tapes of clinicians’ sessions, and providing feedback about clinicians’ performance.
• Assure that all assessments are comprehensive, multisystemic, and provide adequate information to determine the causes and correlates of referral behaviors to direct effective treatment within the ecological context.
• Ensure that each clinician has a Clinician Development Plan that is reviewed monthly and revised quarterly.
• Work with the Family Services Research Center at the Medical University of South Carolina to ensure that all data for the TAM-CAN and required research measures are collected.
• Build a relationship with community stakeholders (i.e., child protection services, Guardians ad Litem, judges, schools, etc.) to ensure that there is a continuous stream of referrals and that customer satisfaction is high.
• Collaborates with MST-CAN expert to provide feedback, resources, and training to all team members.
• Supports weekly MST-CAN consultation through ensuring that clinicians’ paperwork is submitted to the consultant in a time manner, participating in all consultations, and collaborating with the consultant on feedback to team members.
• Be available by phone 24/7 or as needed to respond to client crises. This includes ability to conduct sessions on weekends as needed, to accommodate client availability
• Ability to work flexible hour, including working remotely in the field, community or various CA offices to meet the needs of families and improve efficiency and management of time and resources
• Completes all other tasks as assigned related to role of MST-CAN supervisor

Minimum Qualifications: 

• Master’s degree required in social work (MSW), Mental Health Counseling (MHC) or equivalent degree in any NYS license-eligible Mental Health profession.
• LMSW or LCSW equivalent licensing preferred.
• Clinical experience working with adolescents and families in a child welfare, mental health or juvenile justice setting.
• At least two year years’ experience practicing as a therapist is preferred but not required.
• Bilingual in Spanish/English preferred

Key Competencies

• Willingness to learn and work within the MST-CAN philosophy and model;
• Ability to work independently, as well as contribute to a team;
• Strong clinical and administrative skills and very good interpersonal/communication skills;
• Ability to work under pressure and meet deadlines;
• Ability to be flexible including available on weekends and evenings as required or travel to another borough when needed
• Computer literate

Working Conditions/Physical Demands:  

☒ Ability to travel to multiple work sites via public transportation         

☒ Repetitive movement of hands and fingers (typing and/or writing)       

☒ Ability to stand or walk long distances           

☒ Visual acuity to view documents on a computer screen for long periods of time    

☒ Typical office environment   

It is the policy of Children's Aid to provide equal employment opportunity to all employees and applicants for employment and is dedicated to maintaining a work environment that is free from harassment and discrimination. Children's Aid will not tolerate discrimination, harassment, or retaliation on any basis, including race, creed, color, national origin, ethnicity, alienage or citizenship status, gender/sex (including pregnancy), disability, religion, source of income, sexual orientation, gender identity or expression, age, familial status, caregiver status, military status, marital or partnership status, status as a victim of domestic violence, sexual violence or stalking, predisposing genetic characteristics, arrest or conviction record, credit history, unemployment status or any other characteristic protected by federal, state or local law. Children’s Aid is committed to complying with applicable state and local laws governing non-discrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.   

Children’s Aid will conduct a prompt and thorough investigation of all allegations of discrimination, harassment, retaliation, or any violation of the Equal Employment Opportunity Policy in a confidential manner and will take appropriate corrective action, if and where warranted. Children’s Aid prohibits retaliation against employees who provide information about, complain about, or assist in the investigation of any complaint of discrimination or violation of the Equal Employment Opportunity Policy.  

The incumbent is expected to work a schedule, whether in-person or hybrid, as determined by the department's needs to facilitate effective collaboration with the team.  This flexibility is essential for maintaining seamless communication, fostering teamwork, and ensuring the smooth operation of the department's processes.  The position's requirements are subject to periodic review and adjustment based on organizational needs and changes in work dynamics.