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Senior Applications Analyst

Role overview

Summary

This role is for a Senior Applications Analyst at Monument Health, responsible for supporting and maintaining IT systems within a clinical laboratory environment. You will coordinate technical direction and provide leadership to junior staff while ensuring system functionality and integration with business needs.

Qualifications

  • 5+ years of Computer/Information Technology Experience.
  • Strong troubleshooting and root-cause analysis skills.
  • Preferred: Bachelor's degree in Computer Science or Management Information Systems.
  • Preferred: Epic Beaker Certification.
  • Preferred: Operational Laboratory experience.

Responsibilities

  • Document processes and activities to maintain reliable IT systems.
  • Provide support to the organization and peers, including after-hours support.
  • Coordinate and communicate with end-users and vendors on application design and implementation.
  • Develop application-specific training materials and provide training to staff.

Key facts

Hard skills

Other skills

  • Troubleshooting (Problem Solving)
  • Communication
  • Teamwork
  • Problem Solving
  • Leadership

About the company

Monument Health logo

Monument Health

  • Large
  • 1,001–5,000
Headquartered in Rapid City, S.D., Monument Health is a community-based health care system with a mission to make a difference, every day. Monument Health offers care in 33 medical specialties and serves 20 communities across western South Dakota and in eastern Wyoming. With over 4,500 physicians and caregivers, Monument Health is comprised of 5 hospitals, 8 specialty and surgical centers and more than 40 medical clinics and health care service centers. Monument Health is committed to the future of medicine, with medical training partnerships, a medical residency program and more than 130 active research studies. We are confident about western South Dakota’s future, and we’re honored to be your partner in delivering excellence in health care.

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Job description

Current Employees:

If you are a current Monument Health employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage.

Primary Location

Rapid City, SD USA

Department

CS IT Application Services

Scheduled Weekly Hours

40

Starting Pay Rate Range

$95,532.26 - $119,415.33

(Determined by the knowledge, skills, and experience of the applicant.)

Job Summary

Remote work available with required on campus attendance when asked. The ideal candidate will have certification and/or experience in the following (not required):
Epic Beaker Certification
Operational Laboratory experience
Third-party system experience (Data Innovations, Remisol, SoftBank, laboratory middleware or instrument interfaces)
Experience supporting Epic Beaker CP workflows
Strong troubleshooting and root-cause analysis skills with ability to independently resolve complex applications
Experience supporting a 24/7 clinical laboratory environment and participating in an on-call support rotation
Coordinate workflow and technical direction to form timely, comprehensive solutions. Serves both clinical and business/financial customers throughout the enterprise. Responsible for large-scale operation, growth, and security of assigned systems. Coordinates and ensures systems’ compatibility and integration with corporate and department strategies. Serves as technical expert for assigned area(s). Supervises subordinate staff.

Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:

*Supportive work culture

*Medical, Vision and Dental Coverage

*Retirement Plans, Health Savings Account, and Flexible Spending Account

*Instant pay is available for qualifying positions

*Paid Time Off Accrual Bank

*Opportunities for growth and advancement

*Tuition assistance/reimbursement

*Excellent pay differentials on qualifying positions

*Flexible scheduling

Job Description

Essential Functions:

  • Document processes and activities appropriately to maintain highly reliable IT systems. Provide required elements to Call Tracking, Project Management, Change Management, and Disaster Recovery Services Guides to achieve this goal.
  • Provide support to the organization, division, and peers as a critical function of all IT professionals. Support includes day-to-day peer level support, emergent after hours support, and any support required to maintain highly reliable IT systems.
  • Coordinates and communicates with end-users, vendors, and other staff on application design, coding, testing, implementation, and documentation to ensure proper system configuration and defined business needs.
  • Proactively develops application-specific training curriculums and materials. Provides training to other staff as needed.
  • Provides end-user support by responding to software application problems in a timely manner, reviews and works to resolve issues within target dates. Leads in developing and/or performing unit, system, and integrated testing tasks.
  • Provides leadership and direction to junior staff members on daily activities and projects.
  • Works with subordinates individually and cumulatively to counsel, coach, motivate, delegate, and mediate activities, interactions, and processes. As necessary, applies progressive discipline in accordance with policy.
  • Using a systems-thinking perspective, manages and coordinates activities associated with the development and implementation of computer/information systems, including new implementations and system updates. Assists with budgeting activities.
  • Using a systems-thinking perspective, assesses the needs and requirements of the end-users to maximize applications functionality that complements or improves end-user workflows.
  • Using a systems-thinking perspective, analyzes, reviews, monitors, or modifies computer systems to maintain the system functionality, increase operating efficiency, or adapt to new requirements to ensure system availability.
  • Using a systems-thinking perspective, maintains awareness of security policies and procedures to ensure appropriate physical access, system access, and data integrity.
  • All other duties as assigned.

Additional Requirements

Preferred:
Education - Bachelors degree in Computer Science or Bachelors degree in Management Information Systems

Experience - 5+ years of Computer/Information Technology Experience

Scheduling Requirements: Requires the ability to work assigned schedules and hours as determined by the department.

Physical Requirements: Heavy work - exerting up to 25 pounds of force constantly (67-100% of the time), and/or up to 50 pounds frequently (34-66% of the time), and/or up to 100 pounds of force occassionally (up to 33% of the time), and or up to 100 pounds of force seldomly to move objects. Possible exposure to blood, bodily fluids, or tissues.

Job Category

Information Technology

Job Family

Applications, Information Technology

Shift

Requires the ability to work assigned schedules and hours as determined by the department

Employee Type

Regular
15 Corporate Services Division

Make a difference.  Every day.

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.


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