340B Implementation Advisor

Job Title: 340B Implementation Advisor

Location: Remote
Vertical / Department: Customer Engagement / Implementation & Onboarding

Reports To: Implementation Manager
Job Type: Full-Time, Exempt

About Pillr Health

Pillr Health is a pharmacy optimization partner helping hospitals, health systems, Federally Qualified Health Centers (FQHCs), and other eligible healthcare organizations strengthen pharmacy operations, maintain 340B compliance, and drive growth. Through a combination of technology, services, and industry expertise, Pillr offers solutions including 340B technology and Third-Party Administration (TPA), pharmacy optimization, referral capture, program management, audit and compliance services, turnkey pharmacy solutions, and consulting and advisory services.

Position Summary:

A 340B Implementation Advisor is responsible for leading, planning, and executing complex SaaS onboarding projects for 340B program customers, serving as a senior subject matter expert in 340B operations, data integration, system configuration, training, and cross‑functional project management. A 340B Implementation Advisor (or similar titles such as Implementation Administrator) oversees the full lifecycle of implementing 340B software solutions, ensuring compliance, accurate data integration, and successful customer onboarding. These roles require deep knowledge of 340B program rules, technical systems, and project management.

A 340B Implementation Advisor plays a critical role in ensuring that healthcare organizations successfully implement and optimize 340B software solutions, combining technical expertise, regulatory knowledge, and strong project leadership to support compliant and efficient program operations.

Key Responsibilities:

Project Leadership:

• Independently lead multiple complex implementation projects from initiation through launch.
• Manage timelines, deliverables, and stakeholder communication across internal and external teams.
• Serve as primary liaison between customers, sales, account management, product, and technical teams.

Customer & Program Analysis:

· Develop strong relationships with customer contacts to understand their 340B program structure, pain points, and system requirements.

· Assess complex customer data schemas to plan data extracts, wholesaler integrations, and system configurations.

Technical Implementation:

• Configure software systems, set up data feeds, test integrations, and validate purchasing interfaces.
• Ensure accurate data assessment, extract setup, and software functionality for ongoing program success.

Training & Mentorship:

· Provide training on software functions and 340B program requirements to ensure smooth go‑live transitions.

· Mentor customers and internal team members on 340B program rules and best practices.

Compliance & Quality Oversight:

· Support adherence to 340B policies, procedures, and compliance standards.

· Identify and help resolve compliance deficiencies, ensuring accurate records and audit readiness.

Cross‑Functional Collaboration:

· Work with product management, development, sales, accounting, and account management to ensure successful implementations.

· Participate in internal strategy efforts to improve implementation tools and processes.

Qualifications:

• Bachelor’s degree (healthcare, business, IT, or related field)
• 3+ years in project management, product implementation, or 340B program work; supervisory experience preferred

· Strong knowledge of the 340B Drug Pricing Program and compliance requirements

• Proficiency in Microsoft Office and Excel
• Knowledge of 340B program operations and compliance requirements.
• Technical aptitude for SaaS platforms and data integration.
  

Key Performance Indicators (KPIs):

· On-Time Go-Live Rate

· Implementation Milestone Adherence

· Average Implementation Duration

· Go-Live Readiness Score

· Testing Completion Rate

· Configuration Accuracy Rate

· Number of Post-Go-Live Critical Issues

· First-Time Go-Live Success Rate

· Client Satisfaction (CSAT)

· Net Promoter Score (NPS)

· Client Escalation Rate

· Executive Stakeholder Satisfaction

What We Offer:

· Health insurance

· Flexible Spending Account (FSA)

· Dental and Vision insurance

· 401(k) retirement plan

· Paid time off

Why Join Pillr Health?

As a leading 340B Third-Party Administrator, we help covered entities maximize program compliance, improve patient access to care, and strengthen healthcare outcomes.