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EDI Production Support & Operations Consultant

bloomfieldx

Role overview

Summary

This role focuses on providing operational support for global EDI/B2B processes, aiming to reduce the workload on the existing EDI team. You will work closely with internal business teams and external vendors to resolve production issues and maintain operational efficiency.

Qualifications

  • 3–5+ years of EDI/B2B production support experience.
  • Good understanding of both ANSI X12 and EDIFACT transactions.
  • Experience troubleshooting failed EDI transactions and connectivity problems.
  • Strong communication skills and ability to work with internal business teams and external customers.
  • Preferred: Experience with an EDI managed-services platform; OpenText Trading Grid experience

Responsibilities

  • Monitor EDI production alerts and notifications.
  • Perform initial triage and troubleshooting of EDI production issues.
  • Reprocess/retransmit failed transactions when appropriate.
  • Create, update and manage ServiceNow incidents and operational tasks.

Key facts

Hard skills

Other skills

  • Communication
  • Troubleshooting (Problem Solving)

About the company

bloomfieldx logo

bloomfieldx

  • IT Services & Consulting
  • 51–200
BloomfieldX – A Data & Analytics Professional Services Company Our Vision: Create fun filled ecosystem where talent can unleash their potential to add value to our Customers and Partners. Why Choose Us: Disrupt industries while providing heartfelt value added service, all the while having fun. We are reliable, flexible and turn every challenge into opportunity. Our Mission: BloomfieldX Way – “Get the Job Done” through Design Thinking approach, Build the right solution and Build the solution right. What We Do: We add value to everyone who is part of our ecosystem – Our Employees, Customers, Technology Partners and Advisory Board members. OUR PROMISE Design Thinking Creative Solutions People first approach Dependable Strength Bring Inspiration and Innovation Meaningful transparent collaboration Build endless relationship through Trust Satisfaction and Smile Our track record of challenging projects execution proves our cross platform expertise and cutting edge technology practice. We are creative solution provider and technology agnostic. We strive to earn the trust of our Employees, Customers, Technology Partners and Advisory board members by committing to the highest standards of quality service, excellence in personal relationships, and behavior characterized by honesty, fairness and integrity. We value our diversity, that of People, Technologies, Solution approach, and believe that diverse perspectives combined with shared goals inspire new ideas and better ways of addressing business and technology needs of our Customers. We focus on exceptional performance, sustainable success, continuous innovation to make a meaningful difference in all that we do. OUR SERVICES Analytics Cloud Data Management Data Integration Applications Advanced Technology (Big Data, Machine Learning, IoT, RPA, Chatbots, Natural Language Processing and Block Chain)
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Job description

EDI Production Support Consultant

Primary objective

Provide day-to-day operational support for global EDI/B2B processes, reduce the operational workload on the existing EDI team.

Preferred experience

  • 3–5+ years of EDI/B2B production support experience
  • Good understanding of both ANSI X12 and EDIFACT transactions
  • Experience supporting common EDI documents such as 850/ORDERS, 855/ORDRSP, 856/DESADV, 810/INVOIC and 832/PRICAT
  • Experience with an EDI managed-services platform; OpenText Trading Grid experience strongly preferred
  • Experience troubleshooting failed EDI transactions, mapping/data issues and AS2/VAN/Interconnect connectivity problems
  • Familiarity with ERP integration and flat-file/XML interfaces
  • Experience working with ServiceNow incidents, requests and operational queues
  • Strong communication skills and ability to work with internal business teams, external customers and vendors

Core Responsibilities – Production Support

  • Monitor EDI production alerts, notifications and shared support mailboxes
  • Monitor OpenText production transactions and identify failed or delayed transactions
  • Perform initial triage and troubleshooting of EDI production issues
  • Research transaction/data issues using OpenText and related internal systems
  • Reprocess/retransmit failed transactions when appropriate
  • Coordinate with GarPac/4GL teams when issues originate or require changes in the backend system
  • Work with OpenText and other EDI providers on production incidents and connectivity issues
  • Create, update and manage ServiceNow incidents, service requests and operational tasks
  • Follow issues through resolution and provide clear status updates to the EDI team and business stakeholders
  • Support Customer Service, Vendor Compliance and other business teams with day-to-day EDI questions
  • Maintain operational documentation, recurring-issue notes and troubleshooting procedures
  • Identify recurring production problems and escalate patterns to the internal EDI team for permanent resolution

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