Logo for Ekumen

Account & Delivery Manager

Role overview

Summary

This role is for an Account & Delivery Manager to oversee the operational health and commercial growth of US client engagements. You will connect robotics engineers with clients' technical leadership, ensuring smooth delivery and fostering account growth through understanding client needs.

Qualifications

  • 4+ years in a dual Account Management / Delivery Management role in staff augmentation, technical consulting, or B2B tech services.
  • An engineering background in Computer Science, Software, Mechatronics, Embedded Systems, or related.
  • A track record of account growth, upselling, and long-term client retention.
  • Experience managing LatAm engineers deployed into US client organizations.
  • Advanced English (C1) and availability to travel periodically to the US.

Responsibilities

  • Own the P&L and growth strategy for US accounts, including SOW extensions and rate adjustments.
  • Spot expansion opportunities and propose additional engineering capacity to clients.
  • Run QBRs, executive syncs, and roadmap alignment sessions with client leadership.
  • Monitor delivery, communication, and team integration, resolving friction early.

Key facts

Hard skills

Other skills

  • Consulting
  • Communication
  • Problem Solving
  • Distributed Team Management

About the company

Ekumen logo

Ekumen

  • IT Services & Consulting
  • SME
  • 51–200
Powering your ingenuity 🚀 Our mission is to bridge top-level technology companies with engineering talent from across the globe. Ekumen is an international engineering company based in Argentina 🇦🇷, with legal entities in the US 🇺🇲 and Germany 🇩🇪, and a team distributed in Latin America and Europe. We provide remote engineering teams tailored to the needs of each project. We have a proven track record of success in team augmentation and independent team modalities, and our 10-year track record includes boosting top-notch robotic and cutting-edge technology projects all across the globe 🌎 Our team comprises highly skilled engineers with a strong background in robotics and extended reality and a focus on real-world experience. We are passionate about technology and are committed to providing our clients with the best possible service. We are always looking for new ways to improve our services and to stay ahead of the curve. We believe that the best ideas come from working together, and we are always open to new ideas and collaborations. Our flexible engagement models, compatibility in time zones, and commitment to personal and professional growth make us an ideal long-term partner, driving productivity and delivering high-quality results for our clients. 🦾 Are you looking for a remote engineering team to help you achieve your goals? 📨 Contact Ekumen today: contact@ekumenlabs.com We would be happy to discuss your needs and see how we can help you. ⭐ Are you looking for a vibrant working environment where to reach your full potential while being an active player in the advancement of technology? Take a look at our open opportunities available on our 'Jobs' tab in this profile. We are passionate about enabling people with opportunities to grow! Follow @ekumenlabs on IG, FB and X 💜

Your match analysis

See how your profile stacks up against this role.

We compared the job requirements to your profile to show where you're strong and where you fall short.

Job description

#poweringyouringenuity  🚀

Our mission is to bridge top-level technology companies with engineering talent from across the globe. With presence in LATAM, USA and Europe, we empower companies by providing remote engineering teams of all levels tailored to the needs of each project.

Our teams are passionate about technology and thrive on challenges. We value technical expertise and a willingness to learn new things. Each development is tailored to the needs of each project, so being passionate about learning and using new languages, tools, and frameworks is part of our DNA. Our software engineering teams focus on best coding practices to ensure readability, reusability, and scalability of our systems' designs and developments.

We’re looking for an Account & Delivery Manager based in Latin America to own the operational health and commercial growth of our US client engagements.

This is a pivotal, newly dedicated role. You’ll be the bridge between our robotics engineers and our clients’ technical leadership (CTOs, VPs of Engineering, Product Directors). You’ll keep delivery flawless, catch risks early, and grow accounts organically through trust and a real understanding of each client’s roadmap, not hard selling.

You’ll work with fast-growing US startups and enterprise robotics companies across ROS/ROS 2, C++, embedded systems, SLAM, computer vision, simulation, and hardware testing.

What you’ll do

  • Own the P&L and growth strategy for your US accounts, including SOW extensions, amendments, and rate adjustments.

  • Spot expansion opportunities and propose additional engineering capacity where it genuinely helps the client.

  • Run QBRs, executive syncs, and roadmap alignment sessions with client leadership.

  • Monitor delivery, communication, and team integration, and resolve friction early to protect client trust and engineer retention.

  • Partner with Talent Acquisition and Technical Leads to turn client roadmaps into candidate profiles and to onboard new engineers.

What we’re looking for

  • 4+ years in a dual Account Management / Delivery Management role in staff augmentation, technical consulting, or B2B tech services.

  • An engineering background (Computer Science, Software, Mechatronics, Embedded Systems, or related) that lets you talk credibly with technical executives.

  • A track record of account growth, upselling, and long-term client retention.

  • Experience managing LatAm engineers deployed into US client organizations.

  • Advanced English (C1) and availability to travel periodically to the US.

Nice to have

  • Exposure to robotics (ROS/ROS 2, SLAM, computer vision, simulation).

  • Familiarity with nearshore staff augmentation models.

  • Experience responding to technical RFPs/RFIs.

Join us to be part of a dynamic community where your skills and contributions truly matter!

Related jobs

See all Delivery Manager jobs

Other jobs at Ekumen