Content Analyst

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

The Content Analyst is responsible for implementing complex content updates such as logic structuring, text editing, table creation, and section modifications. This role supports the delivery of complex documentation both in print and digital formats in a fast-paced, deadline-driven environment. Working closely with Business Analysts, QA teams, and cross-functional stakeholders, the Content Analyst ensures all changes are accurate, compliant, and aligned with branding and content standards.

Responsibilities:

• Translate content change requests into accurate, brand-compliant content, within defined timelines and quality benchmarks.
• Collaborate with internal teams to interpret project requirements and apply best practices to content logic and formatting.
• Assist QC in reviewing and proofreading all updates for grammar, consistency, branding, and formatting.
• Communicate progress and status updates to internal team members and external stakeholders.
• Collaborate with Business Analysts on content logic and structure to ensure clarity and alignment with client expectations.
• Apply discretion and judgment in building logic flows that meet client needs and compliance guidelines.
• Perform QA testing of content updates to identify formatting issues, broken links, and functional errors.
• Create and maintain standard operating procedures (SOPs) and work aids to reflect process improvements and best practices.
• Manage multiple tasks simultaneously while prioritizing workflow and meeting tight deadlines.
• Partner with QA teams to organize and execute bulk content updates, ensuring consistency and structural integrity across all materials.

Qualifications

• High School or GED
• At least 2 years of related experience required.

Skills and Certifications:

• Experience working with complex content automation or specialized documentation.
• Experience using Document Automation Tools.
• Proven editing, proofreading, and writing skills, with strong attention to detail.
• Experience working in deadline-driven environments with multiple competing priorities.
• Ability to independently manage tasks while exercising sound judgment.
• Strong verbal and interpersonal communication skills.
• Experience with document editing platforms and content logic tools.
• Functional knowledge of Microsoft and/or Google Suite (preferred) or other technical tools to complete work assignments - this includes MS Excel, Adobe Acrobat, Adobe InDesign, Diff Compare and CompareDocs.

Additional Information

RRD's current salary range for this role is $64,000 to $98400 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.