Catastrophe Complex Property Claims Adjuster

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

In this role here are some skills Allstate values because they directly tie to our customer experience and give insight into what skills we are looking for to be a successful adjuster. Allstate is looking for employees who are:

• Well Organized with Good Time Management
• Change Ready and Willing to Adopt New Technologies
• Direct and Decisive Decision Makers
• Clear and Concise Communicators

As a Virtual Property Adjuster, you will play a crucial role in providing exceptional service to our Allstate customers by assisting them during one of their most unforeseen moments. You will work from your professional home office environment, which needs to be distraction free with reliable internet.

Primary responsibilities include:

• Your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates within Xactimate and settling claims promptly and accurately.

• You will interface with customers, contractors, and vendors through various software platforms such as Xactimate, XactAnalysis and the ClaimsXperience Video Collaboration software. You will also utilize multiple communication software’s for phone calls, email, and text messaging – While this isn’t a call center, there is a heavy call volume that requires you to be able to effectively communicate with our customers. 
• This role places a specific focus on wind and hail claims with occasional water loss, ensuring that our customers receive the best experience, support and resolution for their specific claim types.

• Will handle complex structural losses with multiple rooms and trades 
  This is a high-volume, fast-paced environment with multiple opportunities to help our customers through one of their most unexpected and difficult times.
  

Preferred Qualifications

• Level III Xactimate certification preferred, or equivalent advanced proficiency and experience using Xactimate to prepare detailed property damage estimates.

• Demonstrated experience handling complex and/or large-loss property claims.

• Strong knowledge of property estimating, damage assessment, coverage investigation, and claim settlement practices.

• Ability to independently manage complex property claims with minimal training or ramp-up, including evaluating damages, preparing estimates, documenting claim decisions, and communicating resolutions.

• Experience conducting or supporting virtual property inspections and evaluating photographs, videos, measurements, contractor documentation, and other inspection information remotely.

• Experience working with contractors, vendors, mitigation professionals, and other parties involved in complex property claims.

• Demonstrated ability to manage a high-volume or complex claim inventory while maintaining timely and accurate documentation and customer communication.

• Strong written and verbal communication skills, particularly when explaining complex claim decisions, estimates, and next steps to customers.

Schedule: 
Monday – Friday w/rotational weekend duty; 8-hour workday during business hours unless CAT Hours are required (7a–7p Central)

Notice of Licensing Requirement: 

As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor.  If applicable, you will be required to secure license(s) within 60 days of hire. If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.

Technology & Internet Requirements 

50 MBPS download and 5 MBPS upload. In addition, wired internet connections are recommended for optimal experience and may be required for certain customer-facing roles.

Notes:

The preceding description is not designed to be a complete list of all duties and responsibilities. May be required to perform other related duties as assigned. Regular, predictable attendance is an essential function of this job.

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Skills

Business Communications, Catastrophic Claims, Communication, Complex Claims, Information Collection, Property Claims, Property Damage, Time Management, Xactimate, Xactimate Estimating

Compensation

Base compensation offered for this role is $53,500.00 - $108,000 and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview.  If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.