Senior Cloud Engineer

Who we are:

EverTrue is the leading advancement intelligence and donor engagement platform, empowering educational institutions and non-profit organizations to build stronger relationships and achieve outstanding fundraising results. Our platform continuously evolves, integrating innovative solutions to help advancement professionals effectively identify, prioritize, and manage prospects, engage supporters, and track progress. Hundreds of organizations rely on EverTrue to grow giving. We are a fun, smart, mission-driven team passionate about the work we do.

What truly drives us? It's our mission: to equip fundraising teams with the insights and tools to turn every donor interaction into a lasting relationship—leading to stronger connections and greater giving. And our vision? It's to create a world where every fundraiser has the tools to engage, retain, and grow generosity at every level, ensuring no donor is overlooked. When you join EverTrue, you're not just taking a job; you're becoming part of a movement to empower fundraisers and make a real difference in the world.

We believe in your potential. We know that no candidate perfectly matches every qualification. If you're excited about this role and meet most of our requirements, please apply! We're eager to support your growth and development within our team.

EverTrue is an equal opportunity employer. We're deeply committed to building a workplace that celebrates diversity, equity, and inclusion for all, ensuring every applicant and employee is treated fairly. We embrace DEI because we know it enhances engagement, satisfaction, and partnerships, making us all stronger together.

What You’ll Do:

Agentic development

• Build and operate the claude-ops stack: Claude Code environments, skills, subagents, MCP servers, and guardrails.
• Define human checkpoints and approval gates for agent actions in production.

CloudOps

• Run and harden our AWS environment: availability, performance, cost, security.
• Lead incident response: on-call, root cause analysis, blameless postmortems, runbooks. Automate repeat fixes so they stop being incidents.
• Own infrastructure as code: Terraform, with some CloudFormation.
• Build observability for systems and agents in Datadog, Grafana, and PagerDuty: alerting, agent-run tracing, token and cost tracking.
• Maintain shared AWS services (MSK, RDS, networking) and manage DNS records.
• Triage infrastructure issues for product development, platform, and support teams.
• Find and cut cloud and LLM spend. Report savings in dollars.

Developer experience

• Build the paved roads: reusable Terraform modules, GitHub Actions, base container images.
• Unblock engineers with hands-on infrastructure support.
• Shift left: document standard CI/CD and IaC patterns, run lunch-and-learns.

How you’ll contribute to the team:

You’ll be expected to:

• Build the paved roads. Own the core developer platform: reusable Terraform modules, CI/CD actions, and base container images.
• Make Claude the default way to work. Package our infrastructure patterns as Claude Code skills, subagents, and MCP servers, so developers can ship infrastructure changes through Claude within our guardrails. Teach the team how to use them.
• Unblock developers. Triage infrastructure requests and give hands-on support so projects keep moving.
• Shift left. Document standard CI/CD and IaC patterns and run lunch-and-learns, so developers handle more of it themselves.

Who you are:

Required

• 5+ years in platform engineering, SRE, DevOps, or cloud operations running production SaaS.
• AWS depth: multi-account setup, IAM, networking, managed databases, compute (EKS/ECS/Lambda).
• Production Terraform (or equivalent IaC) and CI/CD (GitHub Actions).
• Daily use of Claude Code or similar agentic tools for your own engineering work.
• Explains tradeoffs and incident impact to non-engineers, in writing and out loud.

Bonus

• On-call ownership and incident management, with Datadog, Grafana, or similar.
• 1+ year running AI/LLM workflows in production
• Hands-on experience with the agentic development lifecycle (ADLC): building agent-assisted workflows for engineering teams, such as Claude Code skills, subagents, MCP servers, and approval guardrails.
• Fluency in Python, JavaScript, Bash, or Go.
• Interest in the education or nonprofit sector.

Why you’ll love to join our team:

We offer a comprehensive package designed to support your success, growth, and well-being.

• Compensation and Core Benefits: 
• A base salary range of $125K - $135K.
• A 2.5% bonus plan based on company performance.
• We also provide robust benefits to keep you healthy and secure:
• We cover 80% of your premium for medical, dental, and vision insurance.
• We offer a 401k match of up to 3% to support your financial future.

Happiness & Well-Being:

Our comprehensive employee benefits and perks program provides:

• A remote-first environment for flexible work.
• Generous paid time off throughout the year.
• Investment in your professional growth and development.
• Opportunities to connect with colleagues both in-person and virtually.
• The unique chance to contribute to the non-profits and educational institutions you care about, aligning your work with your passions.