Director of AI Transformation & Digital Patient Experience

Who is Spring Fertility? 

We are a passionate, dedicated team of leading physicians and scientists who have trained at some of the world’s top research hospitals and fertility centers. Together, we are building the fastest-growing fertility group in the country, grounded in clinical excellence and innovation. We deliver deeply patient-centric, individualized, and compassionate care, recognizing that every journey is unique. Our mission is to partner with patients to help them achieve their goals, whatever those may be. We believe everyone deserves the opportunity to build a family if they choose, and our team is committed to guiding and supporting patients every step of the way.

Why should you join our team? 

We are a mission-driven organization seeking motivated, high-performing professionals who are eager to innovate and make an impact. As we build a first-class fertility practice, we balance excellence with a culture that values collaboration, positivity, and enjoyment in the work we do. We are growing rapidly and are deeply committed to the professional and personal development of our team. Guided by optimism, compassion, and teamwork, we are united by a shared dedication to putting patients first.

Role Summary

Spring Fertility is seeking an innovative, hands-on technology transformation leader to help shape the future of how technology and artificial intelligence enhance the patient and employee experience. The Director of AI Transformation and Digital Patient Experience will lead the evaluation, development, implementation, and ongoing optimization of AI-enabled and digital solutions across the patient journey and broader organization. This individual will translate established business priorities and operational needs into thoughtful, scalable technology solutions that improve responsiveness, streamline workflows, strengthen continuity of care, expand team capacity, and drive operational efficiency.

This is an opportunity to bring emerging technology into a high-touch, patient-centered healthcare environment—ensuring that innovation meaningfully enhances the experience without compromising clinical safety, data privacy, empathy, or trust.

We are looking for a strategic thinker and pragmatic operator who can move seamlessly from identifying opportunities to evaluating solutions, managing technology partners, overseeing implementation, and measuring results. The ideal candidate understands how to leverage AI and digital innovation to solve real business challenges and deliver measurable value.

This is a technology transformation and solution delivery leadership role, not a traditional data science or AI model-development position. The Director will own the technology strategy and execution required to bring approved AI and digital initiatives to life, including solution architecture, build-versus-buy decisions, vendor selection and management, systems integration, implementation, governance, and ongoing performance optimization.

Working in close partnership with Strategy & Operations, clinical leadership, and operational teams, this leader will ensure technology initiatives align with organizational priorities and support the evolution of the patient and employee experience.

Key Responsibilities

AI Strategy, Roadmap & Solution Design

• Own and advance the organization's AI and technology roadmap, translating approved business priorities into actionable technology initiatives.
• Evaluate emerging AI capabilities, digital platforms, and technology solutions to identify opportunities to improve the patient journey, employee experience, and organizational effectiveness.
• Translate business requirements, operational workflows, established baselines, and success measures into functional and technical requirements, solution recommendations, implementation plans, and budgets.
• Develop solution architecture and make informed build-versus-buy recommendations based on scalability, security, integration requirements, cost, and long-term business value.
• Establish a practical approach to sequencing and prioritizing technology implementation in partnership with business and operational stakeholders.

Technology Implementation & Delivery

• Lead end-to-end delivery of AI-enabled and digital solutions, from evaluation and vendor selection through implementation, integration, deployment, and ongoing optimization.
• Oversee technology partners and vendors, ensuring solutions meet organizational requirements, timelines, performance expectations, and security standards.
• Partner with internal technology teams and external providers to ensure seamless integration with existing systems and platforms.
• Drive adoption of new technology through thoughtful implementation, stakeholder engagement, and collaboration with operational leaders.
• Identify opportunities to streamline processes, reduce administrative burden, improve responsiveness, and increase organizational capacity through technology.

Governance, Risk & Performance Management

• Establish and maintain governance frameworks for AI and digital technology, including appropriate oversight, privacy, security, compliance, and responsible AI practices.
• Ensure technology solutions are implemented with appropriate safeguards, monitoring, and escalation processes, particularly in a clinical and patient-facing environment.
• Develop performance metrics and reporting mechanisms to evaluate technology effectiveness, adoption, reliability, and realized business value.
• Monitor solution performance and continuously identify opportunities for improvement, optimization, and enhanced functionality.
• Maintain accountability for technical outcomes, implementation success, and ongoing technology performance.

Cross-Functional Partnership & Collaboration

• Partner closely with Strategy & Operations, clinical leadership, and operational teams to understand business needs, evaluate opportunities, and translate approved priorities into effective technology solutions.
• Collaborate with stakeholders to support future-state workflow design and ensure technology enables more effective, scalable operating processes.
• Serve as a trusted technology advisor to leadership, bringing forward recommendations, emerging capabilities, and practical solutions to complex operational challenges.
• Build strong relationships across the organization to ensure technology initiatives are aligned, appropriately governed, and successfully implemented.

Education and Skills

• 7+ years of experience in business transformation, technology enablement, or operational strategy, ideally within a fast-paced or entrepreneurial environment.

• Demonstrated experience leading cross-functional initiatives, implementing technology solutions, and identifying opportunities to improve workflows, efficiencies, and cost effectiveness.

• Strong business and technical acumen, including an understanding of systems architecture, technology integration, and emerging technologies such as AI.

• Exceptional communication, stakeholder management, and influencing skills, with the ability to build relationships and drive alignment across all levels and functions of an organization.

• Strategic, hands-on approach with the ability to translate business needs into actionable roadmaps, while rolling up their sleeves to support execution and implementation.

Employment Type

This is a full-time (40 hours a week/8 hours per day) exempt hybrid position located in one of our regions

Compensation

The base salary range for this role is $165,000 - $210,000 annually. Salary is based on several factors including job related knowledge and skill set, depth of experience, certifications and/or degrees. 

Benefits

Investing in You Today and Tomorrow

Supporting your well-being

• Competitive medical, dental, and vision plans

• Paid time off to recharge and enjoy personal time

• Access to BetterHelp therapy sessions for mental and emotional wellness

• Commuter benefits and discounted rates on home, auto, and pet insurance

Investing in your future

• 401(k) with up to a 4% company match

• Comprehensive fertility and parental leave benefits

• Career development opportunities in a fast-growing organization

• Employer-paid life and disability insurance

*Temporary and contract roles may not be eligible for all benefits listed above

Don’t have it all? We still welcome you to apply! 

At Spring Fertility, we believe that everyone who wants a family deserves to have one, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of goals, life experiences, and unique paths to parenthood among our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities. 

We are scientists. We are humanists. We are passionate about fertility. 

Spring Fertility will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please give us a call.  

CCPA disclosure notice here.