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Senior Analyst, Customer Installation Support

Role overview

Summary

This role is for a Senior Analyst in Customer Installation Support at Stryker, focusing on delivering successful customer installations. You will coordinate resources, drive project execution, and improve operational processes to enhance customer satisfaction and efficiency.

Qualifications

  • Bachelor's degree or Associates Degree with a minimum 4 years of relevant work experience or high school diploma/GED with a minimum 6 years of relevant work experience.
  • Minimum 2 years of additional relevant work experience beyond the applicable minimum experience requirement.
  • Preferred: Foundational knowledge of project management principles, methodologies, and processes.

Responsibilities

  • Lead customer installation projects from initiation through final implementation.
  • Develop comprehensive project plans that define scope, resource requirements, costs, and measurable outcomes.
  • Manage project schedules, budgets, and scope changes while maintaining accurate documentation.
  • Analyze project performance metrics to identify trends and drive data-informed decisions.

Key facts

Hard skills

Other skills

  • Collaboration
  • Problem Solving
  • Mentorship

About the company

Stryker logo

Stryker

  • Medical Devices
  • XLarge
  • 10,001+
Stryker is a global leader in medical technologies and, together with our customers, we are driven to make healthcare better. We offer innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. More information is available at stryker.com and careers.stryker.com. Facts: ● 2023 Sales: $20.5 billion ● Industry: Medical Instruments & Supplies ● Employees: 52,000 worldwide ● 40 years of sales growth leading up to 2020 ● 44+ Manufacturing and R&D Locations Worldwide ● $1.4 billion spent on research and development in 2023 ● ~12,900 patents owned globally in 2023 ● Products sold in ~75 countries ● Fortune 500 Company ● 7 consecutive years as one of Fortune's World's Best Workplaces Stryker’s social media community guidelines: https://www.stryker.com/content/m/legal/social-media-community-guidelines/en/index.html Notice Regarding Employee Conduct on Facebook/LinkedIn Meta/LinkedIn does not permit employers to verify or validate “employees” in the (META: “Works at” LinkedIn: “Experience”) section of users’ profiles. Please be aware that the views expressed by individuals on their personal accounts and do not necessarily represent the views of our company. If you encounter any issues with a person claiming to be our employee, we recommend using the “Report Profile” feature. If you’d like to report concerns to our Ethics Hotline, you may do so at: https://app.convercent.com/en-us/LandingPage/b6bb4e84-9fcb-ea11-a974-000d3ab9f296

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Job description

Work Flexibility: Remote or Hybrid or Onsite

At Stryker, our Senior Analyst, Customer Installation Support role plays a critical part in delivering successful customer installations by coordinating resources, driving project execution, and improving operational processes. You'll have the opportunity to lead complex projects, collaborate across teams, and make a measurable impact on customer satisfaction and operational efficiency.


What You Will Do

  • Lead customer installation projects from initiation through final implementation, ensuring alignment with project objectives, timelines, and customer expectations.
  • Develop comprehensive project plans that define scope, resource requirements, costs, regulatory considerations, and measurable outcomes.
  • Manage project schedules, budgets, and scope changes while maintaining accurate documentation and ensuring successful project completion.
  • Identify project risks, assumptions, and constraints, implementing solutions to minimize disruptions and maintain project progress.
  • Collaborate with cross-functional teams and stakeholders to coordinate resources, resolve challenges, and ensure alignment throughout project execution.
  • Analyze project performance metrics to identify trends, measure results, and drive data-informed decisions.
  • Improve installation processes by developing standardized workflows, implementing efficiencies, and supporting continuous improvement initiatives.
  • Guide project teams through training, mentoring, and prioritization of deliverables to support productivity, accountability, and timely execution.

Must be legally authorized to work in the U.S. and not require employment-based sponsorship now or in the future.

What You Will Need

Required Qualifications

  • Bachelor's degree or Associates Degree with a minimum 4 years of relevant work experience or high school diploma/GED with a minimum 6 years of relevant work experience.
  • Minimum 2 years of additional relevant work experience beyond the applicable minimum experience requirement.

Preferred Qualifications

  • Foundational knowledge of project management principles, methodologies, and processes.

United States of America Pay Ranges:

  • USN: $69,500 - $110,900 USD Annual
  • US5: $73,000 - $116,400 USD Annual
  • US10: $76,500 - $122,000 USD Annual
  • US15: $79,900 - $127,500 USD Annual
  • US20: $83,400 - $133,100 USD Annual
  • US30: $90,400 - $144,200 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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