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Customer Success Manager (US)

Role overview

Summary

The Customer Success Manager role focuses on delivering software and analytics solutions to clients, ensuring successful implementation and fostering long-term partnerships. You will work closely with clients to drive commercial growth and enhance their decision-making capabilities.

Qualifications

  • Experience in customer success or account management roles.
  • Strong understanding of software and analytics solutions.
  • Ability to bridge technical teams and business stakeholders.
  • Proven track record of driving commercial growth.
  • Excellent communication and relationship-building skills.

Responsibilities

  • Own all client-facing deliverables
  • Lead professional services engagements
  • Manage client relationships to secure renewals
  • Identify upsell opportunities

Key facts

Hard skills

Other skills

  • Communication
  • Problem Solving
  • Teamwork
  • Strategic Thinking

About the company

Kalibrate logo

Kalibrate

  • Software / SaaS
  • Scaleup
  • 201–500
We remove the guesswork from organizations' biggest location-based decisions. Through our data, software, and consulting, we help businesses in a range of industries invest with confidence, manage risk, and get ahead of the competition. For decades, we've been the trusted decision-making partner for the world's leading brands. Today, Kalibrate supports 800+ organizations in over 70 countries. We are headquartered in Manchester UK, with offices globally.

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Job description

Kalibrate exists to deliver the right insight, at the right time, to give organizations answers to their most challenging questions. We’re partners in growth. We serve decision makers across location and fuel pricing in markets all over the world — from high growth emerging concepts to the most established international operators. Our platforms and analytics solutions directly empower decision-making and provide clear financial value. These decisions help grow economies, create jobs, and improve the communities where we live, work, and play.

Role:

The Customer Success Manager (CSM) is a strategic partner to clients, responsible for ensuring the successful delivery of software and analytics solutions while driving commercial growth. This role owns all client-facing deliverables, leads professional services engagements, and manages client relationships to secure renewals and identify upsell opportunities. The CSM bridges the gap between technical teams and business stakeholders, delivering value and fostering long-term partnerships.

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