Professional Services Consultant

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Fortinet

Role overview

Summary

This role supports Fortinet's customers by providing expertise in security infrastructure, ensuring smooth transitions of systems and processes. As part of the LATAM Professional Services organization, you will guide clients through technical aspects of their security solutions.

Qualifications

Experience in security infrastructure design and deployment.
Technical expertise in solution transition and delivery.
Ability to work with customers on-site as needed.
Flexibility to accommodate after-hours maintenance windows.
Preferred: Experience in a customer-facing technical role.

Responsibilities

Guide customers through security design and deployment processes.
Oversee technical aspects during solution transition and delivery phases.
Provide services delivery expertise to ensure correct solutions.
Align solutions with architecture principles.

Key facts

Remote from: Brazil, Colombia, Argentina, Mexico, South America, North America, Latin America
Full time
Professional Services Manager
English

Hard skills

Other skills

Customer Service

About the company

Fortinet

Cybersecurity
XLarge
10,001+

Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey.

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Job description

As customers' security infrastructure becomes more complex, Fortinet Professional Services experts are positioned to help them every step of the way. We have accumulated many years of experience to help our customers with their security design, deployment, operation, and optimization needs. The Professional Services Architect is a key member of the LATAM Professional Services organization, serving as a customer facing technical point of contact guiding and overseeing technical aspects during solution, transition, and delivery phases. This role involves providing services delivery expertise to ensure a correct solution leading to a smooth transition of systems and processes, aligning with architecture principles. The successful candidate will primarily work from home but must be available to go on-site with clients when needed. Working hours are flexible Monday – Friday, with occasional after-hours to accompany customers maintenance windows and go-lives