Dutch- speaking Customer Support (m,f) : Medical devices

Start : 16/11 locals only

The role is customer support for the brand's diabetes monitoring products, helping customers with product questions, device use and basic troubleshooting by phone and email, alongside back-office tasks.

Position: Customer Service Representative (Dutch)

Location: Greece

Work model: Remote

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide customer support for diabetes monitoring products, answering product-related questions
• Guide customers through device use and basic troubleshooting
• Handle customer contacts by voice and email, and support back-office activities
• Record customer interactions accurately and follow established procedures and quality standards
• Identify issues that need additional support and escalate complex or unresolved cases to the appropriate team

REQUIREMENTS:

• Native/near-native level of Dutch
• English at B2 level, both written and spoken
• High school diploma
• Customer service skills, including complaint handling, troubleshooting, problem solving and strong communication
• EU citizenship
• Based in Athens or willing to relocate (relocation candidates must already hold a Greek AFM and AMKA)
• Available for on-site work in Athens on rotational shifts

BENEFITS:

• Easter and Summer bonuses
• Meal allowance
• Health insurance from the hire date
• 1.67 business days of annual leave per month in the first year, plus Greek public holidays
• Access to a learning platform
• International working environment
• And many more!!