Field Service and Operations Manager

Manage daily field service operations, technician scheduling and logistics using Salesforce Field Service within the waste and recycling industry.

Cape Town, South Africa | Remote | Monday to Friday, 8:00am–5:00pm UK time | R45 000 – R55 000 per month

ABOUT OUR CLIENT

Our client operates within the waste and recycling industry, managing field service operations that involve technicians, equipment, inventory, transportation and customer service coordination.

The business uses Salesforce Field Service to manage technician scheduling, work orders and operational activities, ensuring coordination between field teams, internal departments and customers.

THE ROLE: FIELD SERVICE AND OPERATIONS MANAGER

The Field Service and Operations Manager will work closely with the existing Field Service Manager to coordinate daily field operations, manage administrative processes and oversee the logistics required to keep field service activities running efficiently.

The role focuses on technician scheduling and dispatch, Salesforce Field Service management, operational administration, inventory and equipment coordination, performance monitoring and customer communication.

The successful candidate must have hands-on Salesforce Field Service experience, including the Gantt scheduling tool, alongside a strong logistics background and experience within the waste and recycling industry.

KEY RESPONSIBILITIES

• Schedule and dispatch field technicians using Salesforce Field Service and the Gantt scheduling view.

• Manage daily field service operations administration, including work orders, reporting and documentation.

• Coordinate operational logistics, including inventory, equipment and transportation.

• Work alongside the existing Field Service Manager to coordinate operational planning, priorities and team support.

• Monitor field service performance metrics and identify potential operational issues early.

• Keep customers informed of service progress, scheduling updates and operational status.

• Communicate with internal teams to ensure alignment on field service activities and operational requirements.

• Maintain accurate administrative records and documentation relating to daily field operations.

• Support the coordination of technicians, parts and customer requirements to ensure efficient service delivery.

ABOUT YOU

• Proven, hands-on experience using Salesforce Field Service, including the Gantt scheduling tool, is essential.

• Previous experience within the waste and recycling industry is mandatory.

• Strong background in logistics and operational coordination.

• Solid administrative and organisational skills.

• Clear communication skills.

• Strong problem-solving abilities, particularly when working under pressure.

• Prior experience managing or supporting field service teams would be advantageous.