Tech Service Specialist VII (51890)

• 1 day ago

Welbilt Inc.

Role overview

Summary

The Tech Service Specialist role is focused on providing technical support for Garland's commercial cooking equipment. You will analyze customer situations and manufacturing issues while supporting the Service Coordinators. This position plays a crucial role in maintaining customer satisfaction and operational efficiency.

Qualifications

Experience in technical support or customer service.
Knowledge of commercial cooking equipment.
Strong communication skills.
Ability to analyze and evaluate technical information.
Preferred: Familiarity with dispatch/warranty systems.

Responsibilities

Provide technical phone and e-mail support for all Garland products.
Analyze and evaluate information regarding customer situations and manufacturing problems.
Present information to management concerning design issues and technician/customer feedback.
Act as a backup to the Service Coordinators by handling rollover calls and creating dispatches.

Key facts

Remote from: Ohio (USA), United States
Full time
Technical Support Specialist
English

Hard skills

Other skills

Problem Solving
Communication
Teamwork

About the company

Welbilt Inc.

Industrial Machinery & Equipment
Large
5,001–10,000

We consider ourselves both pioneers and innovators. Our industry knowledge and insights stretch back nearly a century, from the original founding of the Hirsch brothers’ Welbilt Stove Company in 1929. Even today, we are pragmatic in our innovation, combining the mastery of more than 80 fully-trained culinary professionals with that of an imaginative and robust engineering team to create a product line that’s uniquely founded upon real, practical application in the kitchen.

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Job description

We are Garland! We design, manufacture and supply best-in-class commercial ovens, ranges, grills and countertop cooking equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team.

Where tech meets taste—join the team keeping food service running flawlessly!

The Tech Service Specialist provides technical phone and e-mail support for all Garland products. Analyze, evaluate, and present information to management concerning factors such as critical customer situations, FAS capabilities, manufacturing problems, design issues and technician/customer feedback. Act as a backup to the Service Coordinators by handling rollover calls from customers/technicians and creating dispatches, when necessary. Properly put notes in the dispatch/warranty system as per processes.

Schedule: Friday – Monday 7:00 am – 6:00 pm EST

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