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Administration Officer

Role overview

Summary

This role is for an Administration Officer at Team Global Express, responsible for ensuring smooth operations at the Kalgoorlie Depot. You will support customer interactions and internal processes, contributing to the overall efficiency of the logistics operations.

Qualifications

  • Admin and customer service experience, preferably in logistics or transport.
  • Strong communication skills.
  • Problem-solving abilities.
  • Attention to detail and safety consciousness.
  • Proficiency in MS Office and ability to learn new systems quickly.

Responsibilities

  • Be the first point of contact for customer interactions
  • Resolve queries and keep stakeholders informed
  • Drive daily data entry, reporting, and wages preparation
  • Support onboarding, offboarding, and compliance tracking

Key facts

Hard skills

Other skills

  • Customer Service
  • Problem Solving
  • Communication
  • Microsoft Office
  • Detail Oriented

About the company

Team Global Express logo

Team Global Express

  • Logistics & Supply Chain
  • XLarge
  • 5,001–10,000
United by our fundamental goal to provide superior customer experiences and operational excellence, Team Global Express is excited to step forward under new ownership, Allegro Funds. Backed by an unrivalled and seamless network, Team Global Express builds unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand. By exploring how businesses continue to deliver in a changing world, Team Global Express is determined to play our pivotal part in the pandemic-proof economic recovery of Australia and New Zealand. Through engaging, listening and sharing with our customers, Team Global Express strives to deliver exceptional experiences, putting your business at the heart of ours. About our new owners: Allegro Funds is Australia’s most awarded and largest transformation and turnaround private equity firm. Allegro provides Transformational Capital—applying capital, expertise and a distinctly hands-on approach—to invest in businesses and reposition them for sustained long term growth. Over the past 20 years, Allegro has demonstrated a strong track record or partnering with management teams and key stakeholders to build better businesses and create enduring value.

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Job description

We are not just moving freight - we are keeping Australia connected. If you thrive in a fast-paced environment and want to be part of something bigger, this is your opportunity.


The Role

Based at our Kalgoorlie Depot, you will be the engine behind our operations, keeping things running smoothly, customers happy, and the team supported. No two days are the same.


What You Will Own

  • Be the first point of contact - own every customer interaction with confidence and professionalism
  • Resolve queries fast and keep stakeholders in the loop
  • Drive daily data entry, reporting, wages prep and reconciliation
  • Support onboarding, offboarding and compliance tracking
  • Back the operations team wherever it counts

What You Bring

  • Admin and customer service experience - logistics or transport background is a bonus
  • Sharp communicator who gets things done
  • A problem-solver who does not wait to be told
  • Detail-obsessed and safety-conscious
  • Comfortable with MS Office and picking up new systems quickly

Why TGE?

Real work. Real impact. A team that has your back.


About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

  • Competitive salary above industry standards

  • Upskilling, training, mentoring and more to support your career development journey

  • Fun and practical employee perks and discounts

  • Flexible work, including work from home

  • Inclusive parental leave policy that supports all parents & carers

  • Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

  • When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

  • During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

  • TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.

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