Director, Logistics & Order Management

The Director of Logistics & Order Management is responsible for leading end-to-end order fulfillment, global logistics operations, and third-party distribution partnerships. This role oversees the full order-to-cash lifecycle across wholesale and eCommerce channels, ensuring operational excellence, inventory accuracy, and best-in-class customer service.

This position reports to the Chief Operations Officer and is open to candidates based in the United States.

Key Responsibilities

Order-to-Cash & Fulfillment Operations

• Oversee the full order lifecycle from order receipt through fulfillment and shipment across wholesale and eCommerce channels

• Lead warehouse and distribution operations through 3PL partners, ensuring service levels, accuracy, and cost efficiency

• Manage relationships with global 3PL providers, including performance reviews, KPI tracking, and contract compliance

• Ensure seamless system integration across ERP, WMS, EDI, and customer platforms to enable efficient order flow

• Monitor EDI compliance, resolve violations, and manage chargeback mitigation processes

• Oversee customer onboarding and logistics setup to ensure efficient and scalable operations

Logistics & Transportation Management

• Direct global transportation strategy across parcel, LTL, ocean, and air freight

• Ensure carrier performance, capacity planning, and cost optimization across all regions

• Lead RFPs, contract negotiations, and vendor selection for logistics and transportation partners

• Monitor shipping performance, delivery timelines, and cost metrics to ensure best-in-class service
  

Reporting, Forecasting & Analytics

• Establish and track KPIs such as order fill rate, accuracy, processing time, and on-time delivery

• Support forecasting and budgeting processes with operational insights and historical performance data

• Analyze trends and identify opportunities to improve service levels and reduce costs
  

Operational Excellence & Continuous Improvement

• Lead continuous improvement initiatives focused on efficiency, scalability, and customer satisfaction

• Develop and implement SOPs across logistics, fulfillment, and partner operations

• Collaborate cross-functionally to streamline processes and eliminate inefficiencies

• Drive automation and system enhancements to reduce manual intervention and improve accuracy