Microsoft Dynamics 365: Account Manager

The Role

The Account Manager will play a crucial role in developing and managing client relationships, driving business growth, and ensuring that clients leverage Microsoft Dynamics solutions effectively to meet their business goals. This individual will be the primary point of contact for assigned accounts, responsible for maintaining long-term relationships, overseeing project success, and ensuring client satisfaction throughout the engagement lifecycle.

Key Responsibilities

Client Relationship Management

• Serve as the main point of contact for existing clients, ensuring consistent communication and providing proactive support.

• Develop and maintain strong relationships with key stakeholders at client organizations.

• Understand the client's business needs and challenges, offering tailored Microsoft Dynamics solutions to address these requirements.

Business Development/Account Growth

• Identify opportunities for account expansion by offering additional Microsoft Dynamics solutions, training, and services.

• Develop and implement strategies to grow the relationship and drive revenue within assigned accounts.

Manage Sales Cycle

• Own research, prospecting, discovery, solution proposals, business value presentations, negotiations, and closing.

• Create solution proposals for software subscriptions and professional services, including Business Cases, Journey Maps, Value Maps, Project Charters, and Statements of Work 

• Provide buy-in demonstrations of Microsoft technologies and coordinate full product demonstrations and presentations with presales resources.  

• Coordinate and lead the sales kick off call with the project teams ensuring a smooth transition.

Solution Consultation

• Guide clients through the journey of understanding the value of Microsoft Dynamics products and services.

• Provide strategic advice on how to maximize the use of Microsoft Dynamics solutions to drive business growth and efficiency.

Reporting and CRM Management

• Track all sales activity and opportunities in the CRM

• Provide regular updates on pipeline progress and forecast.

Market Insights

• Stay informed on the latest trends, updates, and developments in the Microsoft Dynamics ecosystem. Provide clients with relevant information to ensure they are maximizing their solution and staying competitive in their industry.

Qualifications

• 5+ years of technology based selling experience in a business-to-business environment. 

• 5+ years of selling ERP solutions specifically with a working knowledge of Microsoft Dynamics 365 

• Previous experience with Business Central, F&SCM, Customer Engagement and other legacy applications (AX, NAV, and CRM) 

• Ability to listen to a company’s pains, build a solution vision that shows business value, communicate the benefits of partnering with Western Computer, and convey our ability to achieve the desired outcomes. 

• A proven ability to work in a dynamic collaborative team environment. 

• Excellent written, communication, negotiation, and presentation skills. 

• Ability to effectively interface with employees, and customers of all levels, including C- Level executives. 

The Perks:

• Stellar Salary: Get ready to be rewarded handsomely, with a competitive base salary ranging from $90k - $110k USD per year. Your skills and experience are pure gold, and we want to show you the appreciation you deserve.

• Super Healthcare Benefits: Say goodbye to worries about medical, dental, and vision costs. We've got your back with access comprehensive healthcare coverage, and yours is covered!

• Retirement Treasure: Invest in your future with access to a 401(k)-retirement plan. Your financial security is important, and we're here to help you build it.

• Time to Chill: We believe in the power of relaxation. Enjoy generous paid time off for vacations, holidays, and those inevitable sick days. Work hard, but don't forget to play hard!

• Remote Work Magic:Embrace the freedom to work remotely from the location of your choice.

Who we are:

We've been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we’re recognized as a top partner. We owe that success to our team of 150+ Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers’ technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company.

We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!