Staff Technical Product Manager, Autonomous Workforce

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

We're looking for a Technical Product Manager to own execution for AI powered product experiences within a fast-moving, AI-driven organization. This is a hands-on role: you'll translate strategy into shipped outcomes, work daily with engineering and data science to build and iterate on AI-powered capabilities, and use data to drive prioritization decisions. You'll operate in a cross-functional environment where influence, clear communication, and sound judgment matter as much as technical depth. 

This role is for someone with proven, hands-on execution experience enabling and shipping AI products. We're looking for concrete evidence of what you've shipped, how you prioritized features, and how you worked with engineering to solve real technical problems in conversational systems. 

What You'll Own 

• End-to-end delivery for an enterprise AI product area, from customer feedback and requirements through launch and iteration. 
• Roadmap development and prioritization: translating customer needs, market intelligence, and usability research into a clear, data-driven roadmap. 
• Data-driven prioritization: using product analytics, usage data, and experimentation to decide what to build next and why. 
• Clear, structured written artifacts — requirements documents, product specs, and prioritization rationale — that align engineering and cross-functional stakeholders. 
• Day-to-day collaboration with engineering and data science to scope technical tradeoffs, resolve ambiguity, and keep delivery on track. 
• Building and maintaining strong working relationships with cross-functional partners, communicating clearly to align priorities and outcomes. 

Why This Role Matters 

• Direct ownership over a meaningful slice of an AI-powered product, with real accountability for outcomes. 
• Exposure to a fast-scaling AI portfolio and the chance to build execution muscle that compounds into larger scope over time. 
• Work alongside senior product, engineering, and data science partners who will stretch your technical and strategic thinking. 

What Success Looks Like 

• Consistent, on-time delivery against a roadmap you helped shape using data, not assumption. 
• Requirements and specs that engineering can execute with minimal back-and-forth. 
• Strong, trusted working relationships with engineering, data science, and cross-functional partners. 
• Demonstrated ability to independently resolve ambiguity and make sound prioritization calls under time pressure. 

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of technical product management experience, with direct, hands-on experience shipping AI or data-powered products — not just familiarity with AI concepts. 
• Deep curiosity about customer needs, with a track record of building customer relationships and delivering customer-centric solutions. 
• Experience supporting enterprise customers through pilots, UAT, go-live, stabilization, or critical escalations. 
• Strong data sense: comfortable defining metrics, analyzing usage data, and using it to drive prioritization decisions. 
• Proven ability to write clear, structured requirements, specs, and strategy documents. 
• Experience operating in a cross-functional environment, with solid stakeholder management, influencing, and negotiation skills. 
• Strong verbal and written communication skills; able to align technical and non-technical stakeholders. 
• Demonstrated ownership and execution track record — specific examples of what you've shipped and the impact it drove. 
• Technical fluency sufficient to engage credibly with engineering on tradeoffs and feasibility. 

FD21

For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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