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Sr. BI & Data Analyst | Remote | Canada

Role overview

Summary

This role focuses on developing analytical solutions that illuminate critical KPIs and support strategic decision-making within Sutherland Healthcare Solutions. You will collaborate with cross-functional teams to align data solutions with operational needs, ultimately contributing to the mission of improving patients' lives through data-driven insights.

Qualifications

  • Bachelor degree in Business Management, Computer Science or any related field.
  • Minimum of 5 years’ experience in writing complex SQL queries, data mining, data profiling, and data validation/testing;
  • Minimum of 5 years’ experience as a Business Systems Analyst / Data Analyst specializing in the Data & Analytics discipline, preferably in a senior or lead role;
  • Excellent analytical and problem-solving skills with the ability to approach challenges creatively.
  • Preferred: Experience working with Data Visualization Tools like Power BI, Tableau, Looker, MicroStrategy

Responsibilities

  • Analyze complex scientific datasets to uncover meaningful insights and support strategic initiatives.
  • Map key business process rules to ensure data solutions align with operational realities.
  • Create insight-driven solutions that bring visibility into critical KPIs and performance metrics.
  • Conduct deep-dive analyses to solve challenging problems and support evidence-based recommendations.

Key facts

Hard skills

Other skills

  • Analytical Skills
  • Problem Solving
  • Detail Oriented
  • Collaboration

About the company

SUTHERLAND GLOBAL COLLECTION SERVICES LLC logo

SUTHERLAND GLOBAL COLLECTION SERVICES LLC

  • Outsourcing & BPO
  • SME
  • 51–200
SUTHERLAND GLOBAL COLLECTION SERVICES LLC is a financial services company based out of 295 MADISON AVE, New York, New York, United States. Human experiences are as singular and unique as a fingerprint. They're also living things-dynamic and in-the-moment. Today's brands compete on experience every day. It's our job to help them win. At Sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for. We do that by combining human-centered design with the scale & accuracy of real-time analytics, AI, cognitive technology and automation.

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Job description

Company Description

About Sutherland: 

At Sutherland Healthcare Solutions, we’re transforming how we work by harnessing the power of AI, data, and digital innovation to accelerate the discovery and development of life-saving therapies. Our vision is to embed artificial intelligence and advanced analytics across every stage of our scientific and operational workflows—empowering our teams with smarter tools, seamless data, and actionable insights to deliver client-centric services and solutions that better serve our customers and, ultimately, improve patients’ lives.

Job Description

As a Senior BI & Data Analyst, you’ll be a key driver of insight and innovation within our Enterprise Data and Analytics team. We’re looking for a curious, detail-oriented professional who thrives on turning complex scientific and operational data into clear, actionable intelligence. In this role, you’ll lead the development of analytical solutions that illuminate critical KPIs, uncover performance trends, and support strategic decision-making across the business. You’ll partner closely with stakeholders to map business processes, align data solutions with real-world operations, and conduct deep-dive analyses that solve high-value challenges. This is a high-impact opportunity to shape how data informs strategy and contributes to our mission of creating healthier lives.

As a Sr. BI & Data Analyst you will be focused on:

Our team thrives on curiosity, collaboration, and a commitment to excellence. We work closely with cross-functional engineering and business partners to deliver impactful data and analytics solutions that shape the future of research and development.

   In this role, primary responsibilities include:

  • Analyzing complex scientific datasets to uncover meaningful insights and support strategic initiatives.
  • Mapping key business process rules to ensure data solutions align with operational realities.
  • Creating insight-driven solutions that bring visibility into critical KPIs and performance metrics.
  • Conducting deep-dive analyses to solve challenging problems and support evidence-based recommendations.
  • Engage Business Stakeholders at all levels to identify requirements for current and future products through ongoing interaction.
  • Lead requirements workshops and User Acceptance Testing for new data, products and analytics solutions.
  • Analyze business processes and develop business flow diagrams and data flow diagrams to support system design and optimization.
  • Work cross-functionally with engineering, product, and business teams to ensure alignment and successful delivery.
  • Data Profiling, mining, and data validation/testing to ensure data is fit for use by the business.
  • Perform ad-hoc analysis and present results in a clear and user-friendly manner.
  • Build strong business relationships that foster a collaborative and trusting approach and partnership.

Qualifications

We are looking for the following minimum qualifications for this role: 

  • Bachelor degree in Business Management, Computer Science or any related field.
  • Master in Business Administration/ Information Systems/ Computer Science is an asset.
  • Excellent analytical and problem-solving skills with the ability to approach challenges creatively.
  • Ability to understand and make sense of complex datasets with a strong attention to detail
  • Ability to translate requirements to well-written user stories to bridge the gap between business and technology.
  • Strong business mindset with ability to collaborate with business partners to identify needs and opportunities for improved data management and delivery.
  • Ability to see big picture and then identify key areas for deep analysis to support sound solutions.
  • Self-driven and capable of working both independently and collaboratively within a team setting.
  • Experience in life science or Biotechnology industry is a plus.

Technical Expertise required: 

  • Minimum of 5 years’ experience in writing complex SQL queries, data mining, data profiling, and data validation/testing;
  • Minimum of 5 years’ experience as a Business Systems Analyst / Data Analyst specializing in the Data & Analytics discipline, preferably in a senior or lead role;
  • Minimum of 5 years’ experience organizing and running User Acceptance Testing cycles and training with business users and stakeholders;
  • Experience working with Data Visualization Tools like Power BI, Tableau, Looker, MicroStrategy
  • Experienced working in Agile Software Development Methodology.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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