User Experience Technician

Job Description

The UW Health Sciences Library has an outstanding opportunity for a User Experience Technician to join their team.

About this Opportunity:

Reporting to the User Experience Supervisor, the User Experience Technician performs complex technical and public service tasks in collection processing and management, information assistance, and reference service. Regular academic quarter schedule is Monday – Friday 7:00 a.m. - 4:00 p.m.; schedule may vary according to the service needs and building hours.

Key responsibilities

• Collection Maintenance 65% – including record updates, stacks maintenance, preservation review, and processing course reserves
• Public Services 25% – including public service desk work
• Additional Duties 10% – including support for operations, unit/departmental projects, and procedure review

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications:

• High school graduation or equivalent AND three years of applicable library technical experience, including one year beyond the entry level.
• Applicants who do not meet these qualifications will not be forwarded to the hiring manager.

Additional Qualifications:

• Demonstrated commitment to customer service.
• Ability to clearly explain complex services and policies in person, over the phone, and in written correspondence.
• Demonstrated ability to work cooperatively with other staff as well as independently with direction.
• Demonstrated commitment to promote equitable access and service to a diverse community.

Preferred qualifications:

• Demonstrated experience with Microsoft Word, Excel
• Familiarity with Ex Libris’s Alma and Primo systems.

Working Conditions

• Must be able to lift 25-50 pound boxes and push heavy book trucks.

Compensation, Benefits and Position Details

Pay Range Minimum:

Pay Range Maximum:

Other Compensation:

Benefits:

Shift:

Temporary or Regular?

FTE (Full-Time Equivalent):

Union/Bargaining Unit:

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.