Professional Relations Liaison - Child and Adolescent Programs

Who We Are 

We’re changing lives, and we’re hiring people who want to do the same. 

ERC Pathlight treats eating disorders, mood, anxiety, and trauma-related conditions with evidence-based, compassionate care. We meet patients where they are, through locations nationwide and extensive virtual programming, and help them build recovery that lasts. 

Founded in 2008 by psychiatrists and psychologists, we’ve helped 35,000+ people start their recovery. The need for quality mental health care keeps growing, and we’re looking for people who want to meet it. 

Why Join Us 

Your work matters. You matter. 

You’ll work alongside passionate clinicians, dedicated support staff, and leaders who do right by our patients, every time. If you’re driven by purpose and ready to transform mental health care, you belong here. 

Location requirement: Candidates must reside within a commutable distance from Oak Brook, IL, Northbrook, IL, and Chicago, IL. 

What you’ll be doing:

Schedule: Full-time, 40 hours/week, Monday-Friday, standard work hours.

The Professional Relations Liaison (PRL) provides program education and develops relationships with referring providers, becoming a resource to the referral sources for the patients struggling with eating disorders and mood & anxiety disorders. The PRL has full territory management responsibility for all duties to meet quarterly goals in support of the center's census budget, specifically accountable for Oak Brook, Northbrook and Virtual child & adolescent treatment programs. 

Essential duties and responsibilities:

• Outreach to Professionals
  • Provides program education
  • Develops referral relationships with clinical professionals for both eating disorder and mood & anxiety
  • Works with both Medical/Surgical Hospitals and Behavioral Health hospitals in providing resources and identifying appropriate patients to refer
  • Develops relationships with outpatient pediatricians and adolescent medicine specialists, pediatric specialists, schools, pediatric behavioral health professionals, children's hospitals, parent & family community organizations
  • The PRL is accountable to budget and census needs when within a certain geography of a brick-and-mortar ERC or Pathlight facility
    • Responsible to accomplish metric measurements regarding activities and census fulfillment
    • The PRL analyzes market trends and needs and adjusts strategy accordingly
• Events Planning and Hosting
  • Organizes and facilitates outreach symposiums and trainings to ensure that ERC/Pathlight is visible in the community
    • Works with Director in identifying opportunities and appropriate speakers and topics
• CRM Input & Management
  • Manages CRM efficiently and timely, including development of correct market and referral information and follow up
• Internal meetings and duties
  • Provides update on competitor activity in market
  • Promotes positive rapport with clinical leadership throughout the system
  • Provides input for internal marketing team initiatives
  • Demonstrates deep expertise with services provided and modalities of care
  • Serves on ad hoc committees such as marketing, conference, communication committees

Must haves:

• 2+ years of medical or behavioral health outreach experience (required)
• High school or GED (required)

Bonus qualities:

• Bachelor’s degree in marketing, communications, public relations, business, counseling/mental health or related field (preferred)

Bonus incentive: This role is eligible for a bonus incentive plan

The compensation range for this position is based upon candidate experience and market expectations. 

What We Offer 

At ERC Pathlight, caring for people is our mission and that begins with caring for our own team. Your well-being matters, and our benefit program is designed to support every part of your life. 

We offer competitive compensation; comprehensive medical, dental, and vision coverage; generous Paid Time Off; Parental Leave benefits; Retirement benefits; and tuition reimbursement to help you continue growing in your career. 

We also recognize that mental health is part of every person’s experience. That’s why we strive to create a workplace where you feel supported, seen, and encouraged—personally, professionally, and at home. 

When you thrive, you can do your best work. And your best work changes lives.