Benefit Advocate I

At Alliant Insurance Services, we thrive on creating employee benefits solutions built on the idea that health makes growth possible. As top tier professionals dedicated to solving our clients' health and welfare insurance challenges, Alliant team members deliver an unrivaled depth of service, and our unique approach enables us to help clients stay resilient and turn change into opportunity. This position is a chance to join a dynamic, expanding company with prospects for individual and career growth.

As one of the 5 largest insurance brokerage firms in the U.S., Alliant provides property and casualty, workers' compensation, employee benefits, surety, and financial products and services to clients nationwide.

More information is available at www.alliant.com.

SUMMARY

Responsible for providing excellent customer service within a call center environment to Alliant’s clients through confidential and professional support and guidance for HR and employees about their benefits, working with insurance carriers to resolve claims and benefits issues, and documenting all pertinent information.  

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answers all incoming calls promptly and professionally; identifies and responds to routine questions or problems in a manner that meets or exceeds client and company specific service level standards.

Assists clients (HR, employees and covered dependents) in better understanding their benefits.

Researches routine client issues regarding enrollment, benefits and claims, including contacting insurance companies and provider offices to obtain or provide information, reviewing billing statements and EOB’s and working towards resolution of any incorrect processing, and interfacing with vendors when appropriate on eligibility issues.

Returns emails and letter correspondence promptly.

Thoroughly documents all aspects of issues consistently in a timely manner following department standards.

Files all paper and electronic documents according to department standards.

Assists in the development of client related documentation in a consistent format.

Follows all Privacy, Security and HIPAA requirements specific to department.

Attends meetings and participates in group discussions and decisions.

Attends all department trainings by outside and Alliant personnel as appropriate.

Complies with system data standards and data integrity (enters and maintains complete and accurate information).

Other duties as assigned.

QUALIFICATIONS

EDUCATION / EXPERIENCE

Associates degree or equivalent combination of education and experience

Minimum 1 year of experience in Customer Service, preferably Employee Benefits related, dealing with eligibility, claims resolution and/or benefits education

Associate, Life and Health Claims, Accredited Insurance Examiner Life and Health Insurance License within 90 Days Required

SKILLS

Excellent verbal and written communications skills

Excellent interpersonal and customer service skills

Organized planner with time management/prioritization skills

Ability to learn/troubleshoot new systems

Ability to understand Employee Benefit compliance concepts and requirements

Intermediate computer skills

Proficient in Microsoft Office products




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We are proud to provide comprehensive, high quality employee programs to meet employees' needs now and in the future, including a very competitive financial package. We encourage you to explore what we have to offer.

For immediate consideration for this position, please click on the "Apply" button.

Alliant Insurance Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on their qualifications and ability without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, sexual orientation, and gender identity), national origin, ancestry, physical or mental disability, medical condition, marital status, age, genetic information, or status as a protected veteran, in accordance with applicable federal, state, and local laws, including California law.

Applicants are protected under Federal law from discrimination. If you need an accommodation to complete the application process or would like to review these materials in an alternative format, please reach out to Careers@Alliant.com

For more information on Alliant Insurance Service's benefits, please visit www.alliant.com/about/careers/benefits