Learning Systems Administrator
Location: Remote, based in US
Salary Range: $70,000–$80,000 per year
Schedule: Monday–Friday, Eastern Time Zone business hours
Position Summary
The Learning Systems Administrator is responsible for the day-to-day administration, optimization, and ongoing development of Dayforce Learning, our learning management system (LMS), supporting approximately 400 affiliated dental practices.
This role is primarily focused on LMS administration (approximately 70%), with an additional focus on instructional design and content development (approximately 30%). Responsibilities include platform configuration, content deployment, learning assignments and automation, system integrations, reporting, and user support to ensure the right training reaches the right team member at the right time.
As part of the People & Culture team, this position partners closely with Digital Learning, HRIS, Compliance, IT, and field leadership. The ideal candidate is highly organized, collaborative, tech-savvy, and comfortable managing competing priorities in a fast-paced, deadline-driven environment. This is an opportunity for someone who enjoys improving processes, exploring new technology, and helping build scalable learning experiences across a growing organization.
Key Responsibilities
LMS Administration & Platform Ownership
- Own and manage Dayforce Learning configuration, security roles, audiences, and learning catalogs.
- Manage learning assignments and learning plans for corporate team members and affiliated dental practices.
- Troubleshoot system issues, manage support requests, and prioritize competing needs through the LMS ticketing system.
- Manage vendor releases, system testing, and platform governance standards.
Content Development & Instructional Design
- Build, test, and publish learning content, including SCORM, xAPI, video, and instructor-led courses, within Dayforce Learning and Reach 360.
- Partner with Digital Learning to develop and improve learning plans, onboarding programs, and role-based training tracks.
- Create and update engaging learning materials, presentations, and workshop content using tools such as PowerPoint and Canva.
- Identify opportunities to simplify learning paths and improve the overall learner experience.
Learning Assignments & Automation
- Execute learning assignments ranging from individual requests to organization-wide training rollouts.
- Identify opportunities to reduce manual processes through audience rules, bulk assignment methods, and HRIS-driven automation.
- Ensure learning plans are appropriately assigned and maintained across corporate and practice audiences.
System Integrations & Data Integrity
- Manage user provisioning, HRIS data feeds, and single sign-on (SSO) integrations.
- Maintain accurate learner records, organizational hierarchies, and training transcripts.
Reporting & Compliance
- Develop and deliver standard, scheduled, and ad hoc reports and dashboards tracking course completions, overdue training, and program adoption.
- Maintain accurate, audit-ready training and compliance records.
External Learning & Continuing Education
- Track external learning activities and continuing education credits (CE/CEU) completed through ACI.
- Ensure continuing education records are accurate, complete, and up to date.
User Support & Enablement
- Manage the learning support queue, establish service standards, and develop user resources and a knowledge base.
- Provide training and guidance to People Leaders, Practice Development Specialists, and General Managers to support effective LMS utilization.
- Coordinate virtual workshops, meetings, and presentations using Microsoft Teams.
Continuous Improvement & Innovation
- Evaluate vendor roadmap updates, emerging learning technologies, and opportunities to improve the learning experience.
- Explore AI tools, including Claude and Microsoft Copilot, to streamline workflows and improve efficiency while maintaining accuracy and responsible use.
- Contribute to the ongoing development of the organization's learning technology roadmap.
Qualifications
Required Qualifications
- 3–5 years of hands-on LMS administration experience in a multi-location or enterprise environment.
- Direct experience administering Dayforce Learning is required.
- Working knowledge of SCORM and xAPI standards, including content publishing, testing, and troubleshooting.
- Experience with LMS reporting, learning assignments, and system configuration.
- Strong organizational and time management skills, with the ability to independently manage competing priorities and deadlines.
- Excellent written and verbal communication skills, with strong attention to detail.
- Ability to support users with varying levels of technical experience and comfort.
- Proficiency with Microsoft Office applications, particularly PowerPoint and Teams.
Preferred Qualifications
- Bachelor's degree in Instructional Technology, Education, Information Systems, Human Resources, or a related field, or equivalent professional experience.
- Experience with instructional design, e-learning development, or learning content creation.
- Experience with Reach 360 or a similar learning content publishing platform.
- Experience using Canva and other presentation or content development tools.
- Experience using AI tools, such as Claude or Microsoft Copilot, to streamline processes and improve content development.
- Experience with HRIS data feeds and system integrations, including SSO and user provisioning.
- Experience tracking continuing education credits (CE/CEU).
- Advanced Excel, SQL, or business intelligence (BI) tool experience.
- Experience administering compliance training, including HIPAA and OSHA.
- Experience in healthcare, dental, or other multi-site environments.
What Success Looks Like
First 90 Days
- Develop a comprehensive understanding of the current Dayforce configuration, active learning programs, and support processes.
- Independently manage learning assignments and learning plans for corporate team members and affiliated practices.
- Establish a consistent learning assignment and intake process.
- Become a reliable resource for LMS questions, troubleshooting, and user support.
- Confidently coordinate virtual workshops, presentations, and learning sessions.
First Year
- Reduce manual learning assignment efforts through automation and process improvements.
- Improve and streamline learning paths to create a more efficient user experience.
- Establish a comprehensive reporting suite to provide leaders with actionable learning insights.
- Strengthen LMS support processes and user resources.
- Contribute to the ongoing development of the learning technology and instructional design roadmap.
Working Conditions
- This is a fully remote position open to candidates located anywhere in the United States.
- Standard working hours align with the Eastern Time Zone, generally between 8:00 a.m. and 5:00 p.m. Occasional flexibility may be needed to support business deadlines and organizational events.
- This role operates in a fast-paced, deadline-driven environment and requires the ability to manage a high volume of requests while maintaining strong organization and attention to detail.
- Additional duties and responsibilities may be assigned as business needs require.
Employment Eligibility: This position is not eligible for employer-sponsored work authorization or visa sponsorship.
