Manager, Legal Operations (Remote)

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Our culture is rooted in two core values:

• Everyone is an asset
• Every event is an improvement opportunity

These values guide how we work together and continuously improve. We expect every team member to bring these principles to life in their daily work.

Job Summary:

The Legal Operations Manager is responsible for designing, optimizing, and leading the operational infrastructure that enables an effective, efficient, and strategically aligned Legal Department. Reporting to and partnering closely with the General Counsel, this role oversees the systems, processes, technologies, workflows, analytics, and business operations that support legal service delivery, corporate governance, and departmental performance.

The role is accountable for legal operations strategy and execution, including matter and project management, process improvement, reporting and key performance metrics, legal spend and outside counsel management, contract and policy administration, legal technology solutions, records and knowledge management, and cross-functional operational support.

Working collaboratively with People, Finance, Procurement, Compliance, Risk Management, Information Technology, and other organizational stakeholders, the Legal Operations Manager drives operational excellence, scalability, and continuous improvement across legal and governance functions.

In support of the General Counsel's Corporate Secretary responsibilities, this position coordinates Board and committee administration, corporate governance activities, and related governance processes, ensuring timely execution, compliance, and effective documentation. By strengthening the Legal Department's operational capabilities, the Legal Operations Manager enables the General Counsel to focus on strategic legal counsel, enterprise risk management, Board support, corporate governance, and organizational leadership.

Location: Remote (United States) 

Key Responsibilities:

• Legal Operations Management: Manage the day-to-day operations of the Legal department, ensuring priorities, requests, and deliverables are organized and executed.
• Project & Matter Tracking: Establish a centralized tracker for legal matters, projects, deadlines, owners, and status updates.
• Reporting, Analytics & Performance Metrics: Develop and maintain dashboards, Key Performance Indicators (KPIs), and recurring reporting regarding legal matters, workload, cycle times, outside counsel spend, deadlines, risks, and department priorities to support data-driven decision-making by the General Counsel.
• Workflow & Process Improvement: Establish standardized intake processes, approval workflows, documentation, and escalation procedures.
• Outside Counsel & Budget Management: Organize outside counsel engagements, legal spend tracking, invoices, and budget reporting.
• Contract & Policy Tracking: Maintain visibility into contract reviews, renewals, policy updates, and governance activities.
• Cross-Functional Coordination: Partner with People, Finance, Procurement, Compliance, Risk, Information Technology, and other departments to move legal initiatives forward.
• Executive & Leadership Reporting: Prepare organizational and departmental updates, project summaries, and materials for senior leadership meetings.
• Legal Technology & Systems: Evaluate, implement, administer, and optimize legal technology and systems, including matter management, contract management, reporting, workflow automation, and other tools that improve Legal department efficiency.
• Knowledge Management: Coordinate the development and maintenance of Legal department templates, procedures, playbooks, policies, reference materials, and other knowledge resources to ensure consistency, efficiency, and institutional knowledge. Assist in the development of Legal department training material for the organization.
• Corporate Governance & Board Operations: Support the General Counsel in their capacity as Corporate Secretary by coordinating Board and governance processes, duties, and documents; maintaining calendars, corporate records, resolutions, approvals, and entity documentation; coordinating preparation and distribution of Board materials; and tracking governance requirements, action items, and deadlines.

Qualifications:  

• Bachelor's degree in business, finance, engineering, or a related field.
• At least 5 years of experience in business, finance, IT, data analysis, project management, or paralegal work.

You’ll Stand Out If You Have:  

• Experience in financial services technology (fintech), payments, digital commerce, marketplace platforms, or other technology-enabled regulated businesses is desirable.
• Prior experience with legal technology tools.

Key Competencies:

• Ability to prioritize, coordinate, and manage multiple deadlines.
• Strong project management skills, including tracking matters, ownership, and status.
• Proficient in data analysis and reporting, including dashboards and KPIs.
• Ability to design standardized workflows and drive process improvement.
• Maintain budgets and oversee outside counsel spend.
• Proficient with contract management and workflow automation tools.
• Ability to collaborate effectively within Legal and across the organization.
• Excellent written and verbal communication and interpersonal skills.
• Strong attention to detail with the ability to develop templates, playbooks, and training materials.
• Exercise sound ethical judgment and professional integrity.

Interview Process:

• Veriff Identity Verification
• Recruiter Video Interview
• Hiring Manager Video Interview 
• General Counsel Video Interview
• Peer Video Interview
• Final Video Interview

Why you’ll love working here:

• Award-Winning Culture:
   We’ve been named one of the Best Companies to Work For four years in a row by Florida Trend and Workforce Research Group and honored as one of the Healthiest Companies by Florida’s First Coast Worksite Wellness Council. Fast Company recognized us as one of the Best Workplaces for Innovators—proof that we foster an environment where big ideas and bold thinking are encouraged.
• Comprehensive Benefits:
   Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. We also offer a competitive 401(k) with company match to help you plan for the future.
• Flexibility & Work-Life Harmony:
   Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy.
• Growth & Development:
   From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way.
• Supportive Professional Environment:
   Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace. Collaboration isn’t just encouraged, it’s how we work.

Working Conditions and Equipment Use:

• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Valid driver’s license and proof of insurance may be required, depending on role responsibilities.
• Must be able to lift up to fifteen (15) pounds.
• Frequent use of office machines to include telephone, computer, and printer.