Cartus - International Relocation Consultant II - Canada

PRIMARY FUNCTION

The International Relocation Consultant II serves as the primary point of contact and trusted advisor throughout the international relocation process for assigned assignees. This role is responsible for coordinating relocation services, administering client policies, managing multiple stakeholders and service providers, and supporting assignees through the complexities of international mobility.

The successful candidate will be highly organized, customer-focused, adaptable, and capable of learning complex programs and policies. Previous international relocation experience is considered an asset. We are seeking individuals with strong communication, problem-solving, and relationship-management skills who thrive in a dynamic environment.

This position requires residency in Canada.

MAJOR DUTIES AND RESPONSIBILITIES

• Manage an assigned international caseload while serving as the primary point of coordination throughout the relocation process.
• Build trusted relationships with assignees, clients, internal teams, and supplier partners.
• Provide guidance, education, and support to assignees throughout all stages of their relocation experience.
• Learn and apply client policies, program guidelines, and relocation services effectively.
• Coordinate services with a variety of internal and external stakeholders to ensure successful outcomes.
• Monitor file activity and proactively address issues, delays, or concerns.
• Analyze information and make sound decisions to support customer and business objectives.
• Maintain accurate records and documentation within company systems.
• Manage multiple priorities in a fast-paced and changing environment.
• Identify opportunities for service improvement and enhanced customer satisfaction.
• Participate in training, coaching, and ongoing development opportunities.
• Contribute positively to team goals and organizational initiatives.

KEY COMPETENCIES

• Exceptional customer service and customer advocacy.
• Strong relationship-building and communication skills.
• Ability to learn and apply complex information quickly.
• Critical thinking and problem-solving abilities.
• Strong organization and attention to detail.
• Adaptability and flexibility in changing environments.
• Ability to manage competing priorities effectively.
• Sound judgment and decision-making skills.
• Cultural awareness and global mindset.
• Proactive, resourceful, and self-directed approach.
• Strong collaboration and teamwork skills.
• Commitment to continuous learning and professional development.

QUALIFICATIONS / SELECTION CRITERIA

• Bilingual French and English is required.
• College diploma, degree, or equivalent combination of education and experience preferred.
• Experience in customer service, case management, HR, recruitment, immigration support, financial services, insurance, hospitality, travel, relocation, or other service-oriented industries preferred.
• Demonstrated ability to learn complex policies, processes, and systems quickly.
• Strong verbal and written communication skills.
• Excellent organizational, analytical, and problem-solving abilities.
• Ability to manage multiple priorities while maintaining a high level of accuracy and customer service.
• Proven ability to build relationships and navigate complex customer situations.