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Client Service Associate

Role overview

Summary

This role supports FutureFWD Advisors by managing client service operations and ensuring compliance with regulatory requirements. You will play a key part in meeting preparation, business processing, and enhancing client interactions within the financial services sector.

Qualifications

  • 4-5 years of experience in financial services operations.
  • Strong organizational skills with an ability to manage multiple tasks and deadlines.
  • Excellent communication and follow-through on action items.
  • Required licenses (series 7, 66, Life and Health) or willingness to obtain them within six months.
  • Preferred: Tech-savvy with experience in CRM systems, financial platforms, and remote collaboration tools.

Responsibilities

  • Prepare and follow up on meetings, including agenda creation and action item tracking.
  • Manage and oversee operational workflows for client transactions.
  • Support and process trades while ensuring compliance with regulations.
  • Collaborate with internal teams to enhance client service.

Key facts

Hard skills

Other skills

  • Organizational Skills
  • Virtual Collaboration
  • Communication

About the company

Jambalaya Group logo

Jambalaya Group

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Job description

FutureFWD Advisors, a Private Wealth Advisory Practice of Ameriprise Financial is seeking a detail-oriented and proactive licensed client service associate to support our growing team. This remote role requires working Eastern Time Zone hours (applicants must reside in CST or EST) and focuses on meeting preparation, follow-ups, business processing, trades, and transactions. The ideal candidate will have experience in financial services operations and either hold the necessary licenses or be willing to obtain them within six months. This position offers growth opportunities within the practice, including becoming a client facing advisor.

Requirements

Key Responsibilities:

  • Meeting Preparation & Follow-Up – Ensure all pre- and post-meeting tasks are completed, including agenda creation, note-taking, and action item tracking.
  • Business Processing – Manage and oversee operational workflows, ensuring efficiency and accuracy in all client transactions.
  • Trades & Transactions – Support and process trades, ensuring compliance with regulatory requirements and company policies.
  • Compliance & Licensing – Maintain regulatory compliance, completing or obtaining required licenses within six months if not already licensed.
  • Client & Team Support – Collaborate with internal teams to optimize operational processes and enhance client service.

Qualifications & Skills:

  • 4-5 years of experience in financial services operations.
  • Strong organizational skills with an ability to manage multiple tasks and deadlines.
  • Excellent communication and follow-through on action items.
  • Familiarity with financial transactions, trading, and compliance requirements.
  • Required licenses (series 7, 66, Life and Health) or willingness to obtain them within six months.
  • Tech-savvy with experience in CRM systems, financial platforms, and remote collaboration tools.

Benefits

What We Offer:

  • Remote work with an expectation to work Eastern Time Zone hours.
  • Competitive compensation: $65,000-$75,000 per year
  • Comprehensive benefits, including health coverage and 401K with a match.
  • Paid time off (PTO) and paid holidays.
  • Professional development opportunities and licensing support.

If you thrive in a structured yet dynamic environment and are passionate about operational excellence in financial services, we’d love to hear from you!

Apply today to join our team by submitting your resume and cover letter.

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