Senior Manager- Supply Chain Operations

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Senior Manager of Pharmacy Product Flow and DC Compliance is responsible for the management of pharmacy product flow from the distribution centers to the retail pharmacies. This position has oversight of DC inventory compliance programs, including DC pharmacy capacity and inventory management, storage and shipping compliance of front store and pharmacy product, cycle count and inventory adjustment compliance and associated audit and SOX testing and financial analysis.

The Senior Manager will be responsible for identifying new opportunities to lead compliance for the Pharmacy Product Flow & DC Compliance team. The leader will oversee the Inventory Allocation Program for Pharmacy Product Flow and DC Compliance which provides pharmacy inventory to be allocated from the distribution centers to ensure proper inventory levels in the retail pharmacies. The leader will also be responsible for finding synergies and efficiencies as incremental programs are added to the portfolio through automation, optimization, and strategic management. The candidate must have a strong passion for pharmacy compliance, supply chain management, and cross-functional collaboration. In addition, the position also requires the ability to lead, provide guidance to new team members, innovate, and think differently to find new and better ways to solve complex business challenges.

Primary Duties and Responsibilities

• Lead the Cycle Count management program that ensures distribution centers are meeting weekly count goals and investigates adjustment activity for any variances or discrepancies.
• Manage and lead the inventory adjustment audit program following SOX compliant protocols. Audit Distribution Center’s cycle count and adjustment activity and documentation to ensure completeness and compliance with all company and regulatory requirements. Adapt modern technology (ThinkLP) to the audit process to streamline DC documentation and corporate oversight.
• Lead the Inventory Allocation Program for Pharmacy Product Flow and DC Compliance which provides pharmacy inventory to be allocated from the distribution centers to ensure proper inventory levels in the retail pharmacies.
• Lead SOX Audit Program for inventory control validating system functionality and control effectiveness to meet all SOX compliant requirements.
• Lead the Hazmat program in all DCs to ensure the proper storage and shipping of distributed products. Partner with external stakeholders to develop an intuitive tool to identify and analyze  potential item storage and shipping compliance risks across the network.
• Responsible for leading a small team, managing people, resolving complex problems, influencing, and partnering with stakeholders.
• Plan, organize, schedule, forecast, and coordinate work to meet service schedules and operational goals.
• Develop and implement plans, procedures, programs, and strategies to enhance performance, service level, and savings/productivity.
• Administer policies and procedures in a fair and consistent manner.
• Develop staff with an emphasis on team building, communication, performance accountability, and positive employee engagement.
• Promote and reinforce safety and security awareness and compliance among their organization.
  

Required Qualifications

• 3+ years of Supply Chain analytics and understanding of relevant KPIs; general understanding of front store and pharmacy product flow.
• 3+ years of Strong knowledge of inventory compliance standards.
• 3+ years of Proficiency with MS Office (Excel, PowerPoint, Access, etc.) and the ability to extract analyze, and interpret data to identify process improvement opportunities.

Preferred Qualifications

• SQL Developer, Cognos with the ability to extract analyze, and interpret data to identify process improvement opportunities. .
• Strong interpersonal and written communication skills.
• Proven ability to manage conflicts and influence teams across the organization.
• Demonstrates leadership, results orientation, adaptability, and a growth mindset.
• Self-starter with the ability to work both independently and as a member of an integrated team in carrying out assigned responsibilities.
• Strong knowledge and experience in working with large data sets and KPI reporting.
• Collaborate with varying levels of leadership across a variety of business units including, but not limited to: DC and IQC Leadership, Legal Counsel, IT and Systems Development, Inventory Management, Store Operations, Enterprise Analytics, Finance, etc.
• Manage multiple tasks simultaneously and modify priorities while achieving deadlines.
• Diagnose problems, seek insights beyond the immediately obvious, and recommend practical solutions.

• Inventory management; effective communication skills with internal and external partners.
• Lead and motivate others, build cross-functional relationships.
  

Education

• Bachelor's Degree or equivalent work experience required.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.