IT Technician

IT Technician

Position Type:                            Full-time, Exempt, Salary

Reports to:                                 IT Manager

Supervisory Responsibility:       None

Location:                                    Fort Worth, TX 

Company Summary

Stellar Energy is a trusted provider of turnkey liquid-to-chip cooling solutions for the world’s leading data center and industrial manufacturing customers. As computing demand and industrial processes continue to grow, modern facilities require cooling infrastructure that can scale quickly, efficiently, and reliably.

Our modular approach enables high-volume production while maintaining the flexibility to customize each solution. From Central Utility Plants to Coolant Distribution Units, Stellar Energy delivers scalable cooling infrastructure designed to support the rapid expansion of data centers and mission-critical industrial operations.

Backed by deep engineering expertise and large-scale manufacturing capability, Stellar Energy helps customers deploy critical infrastructure faster and with confidence.

Summary Objective

Stellar Energy is seeking a motivated IT Technician eager to develop their skills and grow into higher technical and professional responsibilities. The ideal candidate is dependable, curious, and proactive, someone who thrives on problem-solving, takes initiative to learn new technologies, and leverages both company-sponsored education and self-directed study to continually improve. This position supports end users, assists with daily IT operations, and contributes to projects involving Microsoft 365, Azure, Intune, and network infrastructure. The role is hands-on, growth-focused, and provides opportunities for advancement in a dynamic, forward-looking IT environment.

Essential Functions

• Provide Tier 2–3 technical support for Windows and some macOS/iOS devices, including hardware, software, and network issues.
• Support Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive), Azure AD/Entra ID environments and local Active Directory environments.
• Deploy, configure, and maintain devices via Microsoft Intune for endpoint management and compliance.
• Troubleshoot and resolve issues related to user access, authentication, and device performance.
• Log, track, and update user requests and incidents in the company ticketing system to ensure timely resolution and reporting.
• Create and maintain detailed technical documentation, standard operating procedures, and user how-to guides.
• Participate in IT projects, able to take ownership from planning through delivery with minimal oversight.
• Collaborate with team members and other departments to identify technological improvements and efficiencies.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and manage multiple priorities effectively.
• Exceptional written and verbal communication skills, especially for documentation and end-user guidance.

Supervisory Responsibility
 This position will not have direct supervisory responsibilities.

Work Location

This position will work out of our facilities in Fort Worth, TX. This position is not approved for telecommuting or working remotely. 

Work Environment
 Professional office environment using standard office equipment such as computers, phones, photocopiers, and conference rooms. Familiarity with manufacturing facilities and related technical environments is a plus.

Physical Demands
While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus.

Position Type/Expected Hours of Work
 This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may require occasional weekend work.

Travel
 Some travel maybe required to report to and support our other locations.

Required Education and Experience.

• 3+ years of hands-on IT support experience in a professional environment.
• Strong knowledge of Windows 10/11, macOS, and iOS platforms.
• Proven expertise in Microsoft 365, Azure AD/Entra ID, and Intune administration.
• Solid understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP).
• Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field, or equivalent experience.

Preferred Education and Experience

None

Work Authorization
 Must be authorized to work in the USA.

Benefits SummaryWe offer a competitive benefits package designed to support your health, financial well-being, and work-life balance:

• Medical, dental, and vision insurance (multiple plan options; preventive care covered at 100% in-network)
• Health Savings Account (HSA) with company contributions 
• 401(k) with company match (100% match up to 3% + 50% match up to 6%)
• Company-paid life insurance and AD&D coverage
• Short-term and long-term disability coverage options
• Supplemental benefits including accident, critical illness, and hospital coverage
• Wellness programs, including incentives up to $300 annually and a no-cost weight management program
• Virtual healthcare options, including $0 virtual visits in many cases
• Additional voluntary benefits including legal services and pet insurance
• Competitive PTO plan for exempt and non-exempt employees

Stellar Energy Americas Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Stellar Energy Americas Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.