Senior Travel & Event Operations Specialist

At EFG (ESL FACEIT Group) we create worlds beyond gameplay where players and fans become community. We pride ourselves in having a corporate social responsibility which is that “IT’S NOT GG, UNTIL IT’S GG FOR ALL”. We are passionate about the culture we foster that ultimately helps to create and shape the world of esports, gaming tournaments, leagues, events and holistic ecosystems staged for our millions of players, fans and heroes.

Everything we do, from global esports tournaments and community-driven leagues to next-generation platforms and live events, is rooted in our passion, craftsmanship, and culture. With millions of players and fans around the world, we aim to shape the future of esports and gaming by building ecosystems that are inclusive, innovative, and enduring. 

NOTE: This position is open only to applicants who are currently residing in and authorized to work in the EU. EFG does not sponsor Visa statuses. 

Our Global Project and Event Operations team is responsible for the planning and execution of all our festival and esports events worldwide. 

Role Overview

The Senior Travel & Event Operations Specialist serves as a vital operational anchor within the Global Project and Event Operations team. Reporting directly to the Head of Event Travel (Nadine Price), this role bridges high-level operational strategy and hands-on execution across our global live events portfolio.

You will offload key administrative and coordination responsibilities from the Head, maintain complete program visibility across ongoing and upcoming projects, functionally guide and assist our team of Event Travel Managers during peak workloads, and drive continuous improvement across our systems and supplier networks. The ideal candidate brings extensive background in Meetings & Events (M&E) travel combined with direct experience in sports or esports events, using industry GDS platforms and Event Management Systems (EMS) to navigate complex, high-volume logistics with precision.

Key Responsibilities: 

Program Oversight & Team Support

● Comprehensive Program Oversight: Maintain high-level visibility across the entire travel program to stay fully aware of all ongoing, upcoming, and pipeline projects.

● Head Support & Administrative Management: Partner closely with the Head of Event Travel to streamline daily operations, offload administrative tasks, and align on operational priorities.

● Functional Team Guidance & Workload Support: Serve as a daily operational lead and mentor for the team of Event Travel Managers, stepping in directly to assist events or managers when workload is high, coordinating workflows, and assisting with complex travel problem-solving without direct line-management responsibilities.

Event Travel Logistics & Peak Execution 

● End-to-End M&E Travel Management: Oversee complex travel logistics for internalstaff, external talent, broadcast crews, teams, and tournament participants, including group flights, room blocks, charters, and ground transport networks.

● Peak Event Leadership: Lead onsite travel execution during major peak events worldwide, managing high-volume arrivals and departures, dynamic schedule shifts, VIP requirements, and real-time contingency response.

● Stakeholder Coordination: Collaborate closely with Business Unit leaders and Project Managers to define travel parameters, budgets, and operational scopes.

Systems, Operations & Financial Oversight 

● Systems & Process Optimization: Ensure travel suppliers and software (including GDS, OBT, and EMS platforms) are running efficiently, continuously identify areas of improvement, and develop process updates to continuously improve.

● Financial & Payment Reconciliation: Work closely with EFG financial teams to maintain rigorous, accurate reconciliation across various travel payment methods, credit cards, and supplier invoices.

Qualifications 

● Experience: 5+ years of dedicated travel management experience, with a primary focus on Meetings & Events (M&E) travel operations.

● Domain Expertise: Demonstrated experience managing travel logistics for sports leagues, esports tournaments, or large-scale live festivals.

● Systems & Technical Skills: Proficient with Global Distribution Systems (GDS) and Event Management Systems (EMS), alongside Google Workspace.

● Operational Leadership: Strong track record of functional team coordination, stepping in to support team members during high-volume periods, and leading travel logistics onsite during peak event cycles.

● Location & Working Hours: Based within CET +/- 1 hour time zones with flexibility to support global live events and international travel as needed.

● Communication & Stakeholder Management: Excellent written and verbal communication skills, with the ability to interact professionally with internal executives, external clients, vendors, and international talent.

● Adaptability: Exceptional organizational skills and a calm, solution-oriented mindset capable of handling dynamic schedule shifts inherent to live esports and production environments.

● Language: Fluent in English (EFG corporate language); additional languages are a plus.

Compensation: 

The anticipated annual base salary range for this role is:

• United Kingdom: GBP £50,000–£54,000
• European Union: EUR €60,000–€65,000

EFG is an equal opportunity workplace and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Firmly rooted in our values, EFG is an affirmative action employer that celebrates being an equal opportunity workplace. Our unwavering commitment to fair employment extends to all individuals, regardless of their race, color, ancestry, religion, sex, national origin, age, sexual orientation, disability, citizenship, marital status, gender identity, or Veteran status.