SVP, ACO Operations

About Sound

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Self-managed PTO Plan 
• Ten company-paid holidays per year

About the Role

The Senior Vice President of Operations is a key executive leader responsible for the operational performance, scalability, and execution of strategic initiatives across the organization's Accountable Care Organizations (ACOs) and Telemedicine services. This role serves as the operational leader for day-to-day business performance while also functioning as the enterprise Project Management Office (PMO) leader, ensuring successful implementation of all initiatives impacting the ACO and telemedicine businesses.

The SVP of Operations will translate strategic objectives into operational results, drive cross-functional accountability, drive project governance, and ensure alignment across clinical, financial, technology, quality, compliance, network, and client success teams. The successful candidate will be equally comfortable leading complex operations, managing executive-level projects, and driving organizational change in a fast-growing value-based care environment.

Essential Duties and Responsibilities

Operational Leadership:

• Lead day-to-day operations for all ACO and Telemedicine service lines.
• Establish and drive operational KPIs, service-level agreements, and performance dashboards.
• Drive continuous improvement initiatives focused on efficiency, scalability, quality, and provider satisfaction.
• Drive operational readiness for new program launches, acquisitions, partnerships, and market expansions.
• Partner with executive leadership to develop and execute annual operating plans.
• Ensure operational alignment across clinical, provider engagement, network operations, data analytics, technology, compliance, and customer success functions.

Strategic Program Delivery:

•  Lead the company’s major ACO operational initiatives to strengthen operations and scale for growth, including our current Project Elevate program, owning prioritization, cross-functional alignment, and results.
• Maintain a comprehensive enterprise project portfolio and executive roadmap.
• Facilitate executive steering committees and ensure accountability for milestones, deliverables, risks, and dependencies.
• Coordinate cross-functional resources to implement strategic initiatives.
• Apply PMO discipline (governance, prioritization, reporting) to drive the strengthening and scaling work.
• Develop processes for issue escalation, change management, and risk mitigation.
• Provide regular portfolio updates to leadership and the boards.

Strategic Execution:

• Translate strategic business objectives into actionable operational plans.
• Lead enterprise initiatives involving growth, operational transformation, technology implementation, and new service offerings.
• Evaluate operational impacts of regulatory, reimbursement, and value-based care changes.
• Lead due diligence, integration planning, and implementation activities associated with strategic partnerships and growth opportunities.
• Drive organizational alignment around key strategic priorities.

Telemedicine Operations:

• Drive operational performance of telemedicine programs across post-acute, long-term care, and other care settings.
• Drive utilization, provider productivity, access metrics, technology performance, and quality outcomes.
• Partner with clinical leadership to improve provider experience and patient care delivery.
• Ensure scalability and operational readiness for telemedicine growth initiatives.

ACO Operations:

• Provide executive oversight of ACO operations including beneficiary engagement, network management, quality programs, compliance, reporting, and performance improvement.
• Drive performance against MSSP, LEAD, and other value-based care program goals.
• Partner with finance and analytics teams to optimize operational drivers of cost, quality, and utilization outcomes.
• Lead initiatives to improve provider participation, operational efficiency, and financial performance.

Organizational Leadership:

• Build and lead a high-performing team.
• Foster a culture of accountability, ownership, collaboration, and continuous improvement.
• Mentor and develop operational leaders across the organization.
• Serve as a trusted advisor to executive leadership and business unit leaders.

What we are looking for:  

A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience: 

Values 

• Strategic thinking: Demonstrates the ability to look at the big picture and proactively develop a plan of action.
• Drive: Motivated to succeed and get things done at a high level of achievement.
• Trustworthiness: Demonstrates a high degree of integrity; keeps confidences; does what they say they will do.
• Commitment: Demonstrates dedication to the job, project, organization, customer/clients and co-workers.
• Vision: Demonstrates the ability to see, articulate and share the future of the organization in ways that engage and motivate those around them with a clear vision and plan for the future. 

Knowledge, Skills, and Abilities 

• Demonstrated experience leading large-scale healthcare operations and enterprise projects.
• Experience building or leading a Project Management Office (PMO).
• Strong understanding of value-based care, population health, and healthcare performance management.
• Proven ability to lead cross-functional initiatives and organizational transformation efforts.
• Exceptional executive communication and stakeholder management skills.
• Experience with Medicare Shared Savings Program (MSSP), ACO REACH, LEAD, or similar value-based care models.
• Experience managing telemedicine or virtual care operations.
• Experience supporting board-level reporting and governance.

Education and Experience

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Operations Management, or related field.
• 10+ years of progressive healthcare operations leadership experience.
• 5+ years of executive leadership experience directing multi-functional teams.

Salary Range

• $230,000 - $305,000 annually. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program being supported.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. 

This job description reflects the present requirements of the position. As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.