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Dairy Queen Grill Team Member (Cook)

Role overview

Summary

This role is for a Grill Team Member at Dairy Queen, focused on delivering exceptional customer service and food preparation. You will contribute to creating positive experiences for fans while maintaining high standards of food safety and cleanliness in a collaborative environment.

Qualifications

  • Ability to communicate positively with fans and co-workers during shifts.
  • Ability to work well under pressure while maintaining a great attitude.
  • Comfortable standing for entire shift and able to lift 50 pounds.
  • Ability to handle raw, frozen, and cooked food products.
  • Exhibit good manners, proper personal hygiene, and promptness.

Responsibilities

  • Greet and welcome fans to the Dairy Queen brand
  • Prepare food products following restaurant, health, and safety standards
  • Operate and maintain restaurant equipment including grill and fryer
  • Solve fan concerns and maintain a positive environment

Key facts

Hard skills

Other skills

  • Customer Service
  • Communication
  • Teamwork
  • Problem Solving
  • Calmness Under Pressure
  • Time Management

About the company

Dairy Queen logo

Dairy Queen

  • Restaurants & Food Service
  • SME
  • 201–500
Here at the DQ® system, we believe that HAPPY TASTES GOOD®. Our first location opened in Joliet, Illinois, 80 years ago. Since then we’ve grown to more than 7,000 DQ® locations in the U.S., Canada and 22 other countries. Our restaurants offer a variety of sweet treats and crave-worthy eats that hold a special place in the hearts and minds of fans of all ages, including our signature BLIZZARD® Treat. Guided by our vision to become the world’s favorite quick-service restaurant, we’re proud of the multinational company culture we’ve built while maintaining a small community feel. Our hardworking employees believe in our mission of creating positive memories for all who touch DQ. Headquartered in Minneapolis, Minnesota, with offices in Canada and Singapore, our corporate employees support our independent franchisees from our corporate offices and field locations around the world. Giving back Since 1984, the DQ system has raised more than $154 million to support Children’s Miracle Network Hospitals® in the U.S., and the Children’s Miracle Network Member Hospitals® in Canada. Every time fans and franchisees donate to these causes, every dollar stays in the community to support the local children’s hospital. Through our corporate giving initiative, DQ Cares, we provide employees time paid time off to volunteer in their communities. Careers If you believe in creating happy smiles, lasting memories and unforgettable moments, we want to hear from you. To learn more about DAIRY QUEEN® careers, visit dairyqueen.com/us-en/Company/Careers/. Franchise opportunities To become part of our sweet success and explore franchising opportunities, visit us at dairyqueenfranchising.com. Ownership The DQ brand, along with the ORANGE JULIUS® brand, is privately owned by Berkshire Hathaway Inc., a company owned by the legendary investor, Warren Buffet. Read our Social Media Community Guidelines: http://bit.ly/DQSocialCommunityGuidelines

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Job description

Company Description

International Dairy Queen, Inc. (IDQ), based in Minneapolis, Minnesota, is the parent company of American Dairy Queen Corporation and Dairy Queen Canada, Inc. Through its subsidiaries, IDQ develops, licenses, and services a system of more than 7,800 DQ restaurants in more than 20 countries. IDQ is a subsidiary of Berkshire Hathaway, Inc. For more information, visit DairyQueen.com.

Here at IDQ, we create extraordinary Fan experiences every day and we do this through our commitment to hiring and retaining only the best in class talent. We firmly believe that our employees are the catalyst to the success of the company where their initiative, strategic thinking, and entrepreneurial spirit are recognized and rewarded. We're looking for motivated, passionate and dedicated individuals with an inherent need and ambition to go after bigger challenges. 

Job Description

We strive to create positive memories for all our fans so we are looking for positive, energetic employees who are passionate about the Dairy Queen brand and delivering exceptional customer  (fan) service. If you enjoy working in a fun, fast paced environment we would love to hear from you. Applicants should be eager to lead, do things right, be accountable, have ownership in what they do, and be able to create smiles and stories for our fans.

We have a variety of opportunities available for Grill crew members located at our corporate restaurant in Edina, MN.  Qualities of a successful team member includes:

Job Functions:

  • Be an ambassador of the Dairy Queen brand and be professional in every aspect of performance
  • Enthusiastically greet and welcome fans to the Dairy Queen brand
  • Strive to exceed fan expectations and deliver fan first service through timely and quality service
  • Quickly and accurately prepare food products following restaurant, health, and safety standards
  • Properly and safely operate and maintain restaurant equipment including grill, fryer, freezer, and other cooking equipment
  • Complete assigned preparation work for stocking and setting up grill area
  • Calmly solve fan concerns and embrace Dairy Queen’s service recovery standards
  • Be a willing team player and maintain a cooperative, harmonious working relationship with management and fellow team members
  • Create and maintain a positive, safe, clean, and inviting environment for fans and team members
  • At all times exhibit a genuine passion for excellence
  • Perform other duties as assigned by management

Qualifications

  • Communicate positively with fans and co-workers constantly during shifts
  • Work well under pressure packed situations while maintaining a great attitude
  • Comfortable standing for entire shift and able to lift 50 pounds
  • Ability to handle raw, frozen, and cooked food products as well as products in and out of the temperature danger zone (41-140F)
  • Practice established food handling procedures and meet any local health regulations
  • Exhibit good manners, proper personal hygiene, and promptness
  • Have fun and maintain a positive attitude at all times!

The US national hourly range for this non-exempt position is $17.00-$19.00.  The base hourly range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills, work location, and relevant education or experience.

Additional Information

Shift Hours:  

  • Day shift (starts between 9:00 a.m. and 12:00 p.m. and ends between 4:00 p.m. and 6:00 p.m.)
  • Evening shift (starts between 3:00 p.m. and 5:00 p.m. and ends between 9:30 p.m. and 10:30 p.m.) 

DQ Grill & Chill restaurant- Edina is located at:

7700 Normandale Blvd.

Edina, MN 55439

Inclusion & Belonging

We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work, and where we recruit, engage, and retain employees, franchise owners, and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.

IDQ is an Equal Opportunity Employer, and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.

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